I'll spearhead our people strategies, cultivate a vibrant and inclusive workplace culture, and empower our exceptional teams to soar to new heights.

• Applied ”Client loyalty program” strategic approach to reward and retain key clients to incentivize partnership.• Enact ”Client Appreciation Program” with both quantitative (NPS) and qualitative (Client sentiment) data, postimplementation analysis elevated NPS -31 to -10 in the last 6months converting 75% of negative sentiment to positive.• Maximized client Share of Wallet by strategically cross-selling and upselling logistics services, encompassing FulfillmentCenter, B2B, and Full Truck Load, achieving a substantial increase 30% to 75%, Revised commercials on contract terms.• Achieved outstanding results in the SME — D2C vertical, realizing a remarkable 100% growth with a monthly volumeof 3 Lakhs. Contributed to a 30% growth in the same vertical, generating a total revenue of 17 L/month.• Achieved month-on-month volume growth of 10% and generating revenue of realization rate exceeding 90% shipment.• Led a 6-member service account management team, achieving a remarkable 32% growth in the last 6 months.Successfully reached a monthly goal of 4 Lakhs, constituting 20% of the SME team’s total volume.• Successfully maintained 0% churn rate over six-month period, securing sustained loyalty and retention of key clients.• Perform CEO escalation, RCA, MIS reporting, Reducing ageing Tickets on Freshdesk (Damage, Stuck-12 days more)Improving resolution time 95%, Streamline issue resolution by designing SOPs to ensure timely closures within TAT’s.

• Re-engineering of current process design and operations implementation.• Developed measurement tools to audit compliance and performance against fleet management maintenance program.• Enhanced operational efficiency through careful planning, continuous monitoring, prompt issue resolution, minimizingdelivery executive initiated cancellations, recognizing customer trends, and implementing necessary adjustments.• Ensuring the fleet of delivery executives are disciplined, and resolve payout disputes, strikes or complaints that mayarise, warranting an efficient and healthy work environment, along with Conducting cost analysis, manage schedules.• Executed employee retention, staffing, training requirements, Worked with cross-functional team strategic plans soln.• Reduced Bad orders maintained BO at 0.5% against national average of 2% Part of the Swiggy Expansion Team, havelaunched 5 cities across India, Shift Adherence - Doing quantitative research on partners led to increase shift completionadherence from 59% to 75% Performed cost analysis, payout changes that reduced Cost per delivery by 2 Rs.

• Facilitated the successful expansion of 3 dispatch centers across Vidarbha region.• Built first mile, middle mile last mile capability by onboarding quality business partners across network.• Based on sales operations planning streamlined key planning enabled demand supply balancing. Weekly, Monthlyquarter spike in business were handled by adhoc planning of First, middle Last mile capabilities.• Developed SOP’s training documents for usage of Sortation associated system.• Streamlined Reverse logistics operations across 2 major returns center.• Improved 50% reduction in returns processing time, 10 to 5 days Customer satisfaction rating 75% increased to 90%.• Implemented cross-docking strategies resulted in a 67% reduction in storage time and a 60% improvement in orderfulfillment speed for high-turnover items Space Utilization Improvement rate increased 70% to 85%

Achieved Result – Responsibilities Coordinating with the technology, product, operations with the time frame and teamwork. Driven process of administration work and handling reports and making frame model of admin work. Team leading, making work through different modes, sharing work responsibilities with the team. Quality control of equipment and maintenance of various sections in the plant.

Achieved Result – Responsibilities Dealing with all activities of operations, management, and data handling. System updates and controlling the document desk and handling lead generation. Created brand awareness by organizing conferences. Responsible for increasing the utilization of resources.