A skilled commerce graduate with over 15 years of experience in contact center operations, team management, transitions and customer experience management, across telecommunication, ecommerce and Communication sector. The objective is to lead and achieve organizational goals by capitalizing on the assets combined with implementation of Quality Principles along with individual goals.Core Skills:• Skilled in contact center operations voice and non-voice process and team management• Skilled communicator with honed relationship management, interpersonal and problem-solving skills.• Exposure to six sigma white belt and other quality measures with expertise in application of Analytical Tools, Process Improvements & Process Automation• Demonstrated abilities in talent tracking, grooming, development and retention.• Expertise in Customer expectation handling skills and Service Management (operations)• Expertise in managing customer experience, escalation and team retention• Excellent communication and management skills and adherence to commitments• Strong Focus on Execution/Implementation with high Speed & Energy• Excellent multitasking, interpersonal and influencing skills