• Directed high-impact app and web integration initiatives, ensuring alignment with corporate strategy and delivering value to key business stakeholders, including C-level executives and external partners.• Developed and championed strategic roadmaps for integration projects, aligning with business objectives to drive revenue growth, operational efficiency, and digital transformation.• Provided executive oversight for multiple concurrent projects, managing cross-functional teams across development, architecture, and business units to ensure seamless execution and timely delivery.• Spearheaded the design and implementation of scalable integration frameworks, leveraging cutting-edge technologies to streamline business processes and enhance digital capabilities.• Led governance and risk management activities, including resource planning, performance tracking, and ensuring that projects were delivered within scope and aligned with risk tolerance, while mitigating potential obstacles.• Cultivated and maintained strong relationships with key business units, acting as a bridge between technical teams and business leaders to ensure integration initiatives addressed both operational and strategic priorities.• Played a pivotal role in transforming integration methodologies, shifting from traditional approaches to agile, iterative frameworks that reduced implementation time and improved overall project success rates.• Presented strategic reports, KPIs, and progress updates to the executive leadership team, providing insights that informed critical business decisions and ensured ongoing alignment with organizational goals.• Mentored senior managers and technical leads, fostering a culture of excellence, accountability, and innovation within the integration teams.• Managed stakeholder expectations and negotiated project priorities, timelines, and resource allocation, ensuring successful buy-in and support from all levels of the organization.

Led integration projects within NetCore Clouds, ensuring smooth connectivity stakeholders.Developed and executed integration strategies, roadmaps, and plans to meet business requirements and objectives.Managed project timelines, allocated resources, and monitored progress to ensure successful project completion.Collaborated with cross-functional teams, including developers, architects, and business stakeholders, to gather requirements and align project objectives.Utilized technical expertise in integration concepts, frameworks, and methodologies to drive efficient integration processes.Maintained accurate documentation of integration processes, configurations, and changes.Generated reports, performance metrics, and project status updates for management and stakeholders.

Successfully led and managed a team of technical support professionals, fostering a collaborative and high-performance culture.Optimized technical support operations by implementing best practices, streamlining processes, and leveraging automation tools to enhance efficiency and customer experience.Monitored and analyzed support metrics to drive customer satisfaction, implementing proactive measures to address concerns and improve service quality.Oversaw the resolution of complex technical issues and escalations, collaborating with internal teams and stakeholders to ensure timely and effective problem resolution.Managed resource allocation, staffing, and workload distribution to meet customer demands while optimizing operational costs.Developed and maintained a knowledge base, documentation, and training materials to enable support teams to deliver accurate and efficient assistance to customers.Collaborated cross-functionally with product development, engineering, and sales teams to gather customer feedback, drive product improvements, and align support strategies with business objectives.Prepared regular reports and performance dashboards to track key support metrics, identify trends, and provide insights for management decision-making.Implemented quality standards and best practices for support operations, conducting audits and assessments to ensure adherence to procedures and service level agreements.