Sandeep Shrestha Email and Phone Number

As a Sponsorship Associate in CommSec Operations team, I will need work to ensure we exceed our customer’s expectations as we process their stock transfer requests day to day, as well as driving key initiatives across the team. Core responsibilities may include some or all of the following: • Process Broker Transfers, Conversions, Off Market Transfers and any other administration functions as delegated on a daily basis.• Complete all record keeping, filing, reporting and reconciliations as required.• Investigate, resolve and respond to any Client Service Officer (CSO) queries and requests from other departments.• Prepare all outbound and other correspondence to CSO’s, clients and external organisations.• Interpret, investigate and resolve any daily exception, error and rejection reports including the reconciliation of client portfolios and Holder Identification Number’s.• Assist and support other team members or departments and undertake tasks not associated with his/her role as the need arises.• Assist with the preparation of Compliance Incident Reports as and when required.• Ensure confidentiality is maintained at all times.• Liaise with internal departments, clients, ASX participants, support staff, international settlement agents, and other regulatory bodies.• Ability to meet the objectives and responsibilities of the position.• Assist with special projects as and when required eg User Acceptance Testing (UAT) and Quality Assurance (QA) work.• Ensure tasks are completed within the 48hr time frame to comply with the ASX rules.

I am part of the CommSec Customer Engagement Team. With our team’s approach of HeartoHelp, we strive to promote and build customer advocacy through delivering an exceptional customer experience. By engaging customers with professionalism, knowledge, respect and genuine curiosity, we are able to identify opportunities that deliver the needs of our customer’s financial well being.Responsibilities:- Completing case review and assessment activities in line with program priorities and requirements.- Reviewing customer documentation to determine whether ongoing service obligations have been met- Verifying and validating the completeness of documentation within case files in line with the prescribed process guidance, and identifying, investigating and documenting any discrepancies.- Achieving or exceeding review quality and productivity performance targets.- Operating with a continuous improvement mindset, providing input and feedback on the end-to-end case assessment process.

As a Omni-Channel Equity Associate, I help our customers to understand the services and products that are available to suit their needs. I also assist our customer to place trades into the market. I deliver consistently positive moments of truth to our customers at every opportunity through sound and knowledgeable information, guiding them through our innovative website, and educating and building their awareness of all the banking solutions that the Group has to offer. I strive to always provide the highest level of customer engagement during every interaction and make dealing with CommSec as easy as it can be.Responsibilities:- Assisting clients with their inquiries via email communication.- Providing generic information about business service.- Outbound contact in needed.

• Performing market research and responding to client’s emails• Buying and selling stocks for clients as per their needs• Addressing financial interest of clients in a professional manner• Advising clients on investing in high returns yielding stocks• Analyzing, monitoring, and forecasting stock market trends• Protecting interest of clients by providing honest and fair advice• Prepare necessary reports and statements for clients• Attend to customer queries and provide relevant information. • Identifying opportunities to help our customers to be more confident, active, and knowledgeable in their trading.

My major duty in this role is to make sure the store is running smoothly as well as the customers are happy/satisfied with the service provided by us. Giving one on one coaching to the junior management teams in regards to risk management, handling tough customers and the culture that needs to setup within the restaurant in order to meet the standard and the values of the restaurant's policy. We develop and maintain positive working relationships with others to reach business goals.

- Coached the team on effective upselling and cross-selling methods • - Talent development for Succession pipeline • - Managed the scheduling for store supervisor shifts so that there was properstaffing at all times • - Built relationships with customers and regular airport staffs to increase likelihoodof repeat business • - Maintained knowledge of current sales and promotions, policies regarding payment and security practices • - Recognized and rewarded outstanding work performance tocumtivate a positive and collaborative customer service culture • - Worked with the managementteam to implement the proper division of responsibilities • - Conducted annual performance reviews• - Developed and maintained positive working relationships with others to reach business goals •- Quickly identified problem situations and skilfully resolved incidents to the satisfaction of involvedparties • - Actively participated in ongoing customer service programs to build sales and rapport in the community

- Handled understaffing, disputes, termination employees and administering disciplinary procedures •- Achieved 20% labour and met the target budget by focusing on average hourly rate without affectingthe quality, service cleanliness and value within the restaurant • - Scheduled group interviews for effective hiring • - Reduced crew turnover through effective training in th first two weeks for new hires •- Analysed departmental documents for appropriate distribution and filing

This role is more about conducting weekly and monthly inventories of stock in the restaurant and based on the inventories, i schedule for ordering placement.My role was also to coach and develop potential Product Quality Managers from within the restaurant.

- Crew positioning, cash out and depositing, organizing and shift management in the restaurantthrough effective coaching and travel paths • - Proper food safety to ensure customer receives goldquality products • - Handling customer recovery/complaints, going above and beyond for customerdelight and constructive feedback to area leaders in the restaurants

- Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized •- Adhered to company safety standards, including food quality and sanitation procedures • - Utilized all machinery and equipment while observing various safety precautions and practices •- Handled money, balanced tils, processed credit card payment adhering to cash policy standards •- Assisted customers with carry-out service • Inventoried and restocked items throughout dayCrew Trainer: - Carried out supervisory responsibilities in accordance with company policies and applicable laws •- Developed and maintained positive working relationships with others to reachbusiness goals • - Greeted all customers with a smile and provided friendly service • - Mentored junior employees to improve performance, food safety and customer service • - Taught new team members correct procedures for all areas of operations