o Specializing in Defined Contribution Plans and Retirement Services.o Extensive experience in verifying and processing 401(k)/Retirement plans, including handling various transactions and eligibility checks.o Designed and executed structured training initiatives focused on compliance protocols, which led to a 100% adherence rate to industry regulations; maintained a record of no audit violations reported throughout the evaluation periods.o Coordination with team members and clients, handling queries, and managing team meetings.o Developed and maintained comprehensive MIS reports, RCAs, checklists, and trackers in Excel, leading to enhanced operational transparency and accuracy.

o Worked as a credit module underwriter for Amerisave Mortgage Corporation.o Performed detailed verifications of customer credit reports and mortgage loan documentation, ensuring high accuracy and compliance, which optimized loan processing workflows.o Managed additional document requests and reviews, including LOX, title pro, payoff statements, CDs and Subordinate documents.o Updating other income like pension award letter, social security income, Child support alimony, Rental income, and 401K into application (CRM & AUS)o Maintained TAT & quality through detailed coordination.

o Conducted detailed checks for Indian clients to meet internal risk management and legal requirements. Identified and reduced risks, ensuring smooth contract completion and legal compliance.o Managed the Know Your Customer (KYC) process for over 50,000 customer profiles, ensuring compliance with Indian regulations and significantly reducing audit issues.o Researched and evaluated client information for KYC and Anti-Money Laundering (AML) purposes, ensuring full compliance with Indian financial laws and internal rules.o Reviewed and analysed customer transactions for suspicious activity, conducting thorough investigations including past Suspicious Activity Reports (SAR) and Currency Transaction Reports (CTR) as per Indian compliance standards.o Regularly assessed profiles of Politically Exposed Persons (PEP) to ensure ongoing compliance with Indian regulations and mitigate potential risks.o Conducted Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) on high-risk clients, evaluating potential risks and ensuring compliance with Indian anti-money laundering (AML) regulations.o Supervised a team of 60 FTEs, handled daily workloads, and coordinated client interactions.o Managed problem resolution, performance monitoring, and new staff recruitment.o Conducted quality checks, mentoring, training, and weekly team meetings.o Prepared MIS reports, checklists, and trackers using Excel.

o Developed a quality assurance process for medical records that reduced review time by 40% while still meeting industry standards, resulting in improved stakeholder satisfaction and operational effectiveness.o Identified and reported errors, maintaining high standards of accuracy.