Supported customers with various issue ranging from technical to personal level on AC3 Tool of Amazon.Key Accomplishments:> Improved Customer Satisfaction- implemented innovative strategies that led to a 25% increase in customer satisfaction scores.> Effective Communication- Resolved customer complaints and disputes, ensuring customer satisfaction. Followed up with customers to ensure their needs were met.> Mentoring and Coaching- Successfully mentored and coached new customer service representatives. Contributed to team growth and development.

Built a custom PC from scratch, including researching, selecting components, assembling the PC, and installing the operating system all under budget.Key Accomplishments:> Product Development and Testing- Successfully implemented hardware solutions to meet business requirements and improve system performance. Developed hardware prototypes for product testing and evaluation.> Troubleshooting and Upgrades: Performed debugging, troubleshooting, and upgrades of existing hardware systems. Evaluated hardware components for compatibility and performance.> Collaboration and Innovation- Supported senior engineers in hardware design, aiding in the development of 3 successful product lines. Actively participated in regular team brainstorming sessions, contributing innovative hardware concepts.