Roles and Responsibilities:• Provided consultation to a client as Subject Matter Expert (SME) on Quality Management System application - EtQ Reliance• Designed solutions and managed the implementation of new business projects as a techno-functional consultant• Formulated project plans by regularly interacting with clients and business partners• Enhanced and streamlined the existing time-consuming business processes periodically• Presented metric reports to clients on a monthly, quarterly and annual basis• Proactively handled the application issues raised by the users and provided timely resolution• Trained new team members on system functionalities and capabilities