Sandeep H. Email & Phone Number

North York, Ontario, Canada

Markham, Ontario, Canada

Brampton, Ontario, Canada

• Perform auditing on all objects for their proper indexing and constraints being used.• Tuning T-SQL (DDL and DML) queries to improve the database performance and availability.• Working on creating SSIS Packages & SSRS Reports.• Working on Star schema and Snowflake Schema of database design.• Creating ETL Packages to migrate data from source to destination.• Creating several documentations for the team reference.• Creating various types of database objects.• Working on Research & Development Projects for automation in database system.• Writing complex stored procedure, function, triggers, views, CTE’s.• Working on SQL Server Reporting Services and SQL Server Analysis Services.

Hyderabad, Telangana, India

Provided chat support to the customers in the front end.Promoted as a hybrid agent (multi-tasking), providing chat support for the customers (Front of house) as well as helping restaurants (Back of house) by creating or editing their menus.Developed an understanding of typical customer support workflows in Zendesk. This includes ticket creation, assignment, resolution, and customer follow-up.Analyzed reports to understand ticket trends, agent performance, and customer satisfaction.Used slack for internal communication.

Hyderabad, Telangana, India

Employed by GlobalLogic while working on a key project for Waymo, a subsidiary of Alphabet Inc.(Google).Analyzed videos recorded by the autonomous driving system, providing real-time solutions to preventaccidents and enhance vehicle safety.Categorized traffic lights, signboards, and human age in videos, contributing human intelligence toautonomous driving systems.Utilized analytical tools, including Excel, SQL, and Python, for data analysis and interpretation.Gathered and analyzed data from various sources, collaborating with cross-functional teams to ensurecomprehensive insights.Worked with large datasets describing autonomous vehicles' actions to derive meaningful businesssolutions.Presented analysis results in meetings with managers, contributing to data-driven decision-makingprocesses.Collaborated with team members to achieve project objectives and fostered an innovative andcollaborative work environment.Key Achievements:Successfully implemented real-time solutions, reducing the risk of accidents and improving the safetyfeatures of autonomous vehicles.Enhanced the capabilities of the autonomous driving system by providing human-like intelligencethrough video analysis.Contributed to business solutions by leveraging analytical tools and working with diverse datasets.Demonstrated effective communication skills through regular presentations to management.Timely deliver different project's data at the highest possible quality standard.Quickly learn new project requirements.Conduct research and analytics on various BI tools.Help design processes for QA of entered data.Communicate and participate on project forums.Optimize existing processes, and provide ongoing feedback on tools and processes.Interpret customer feedback, monitor satisfaction and help drive programs to improve numbers.Skills:Video Analysis | Data Analysis | Python | SQL | Collaboration | Data Interpretation | AutonomousVehicles | Safety Solutions | Teamwork

Postgraduate Degree, Artificial Intelligence And Machine Learning, 3.23/4

Bachelor Of Technology - Btech, Computer Science

Grade 9-10, 9.8/10

Grade 11 & 12, Mathematics, Physics And Chemistry, 97%

Activities and Societies: Cricket, Soccer and Drawing

Grade 6-8, 94%

Grade 1-5