Sandeep Prabhakar Email & Phone Number

Managing Enterprise Accounts for Middle east countries, responsible for the ebookings

Chennai, Tamil Nadu, India

Chennai Area, India

Part of FMCG and Logistics focused IoT solutions firm dealing especially on Cold Storage solutionsA. Collaborated with a Fortune 100 FMCG firm through workshops for requirements mapping and worked with cross-functional teams (UX, development & QA) for the below:1. Temperature divergence detection in cold storage2. Preventive alerting for critical threshold limits3. Monitoring KPIs through reports and dashboards Facilitated adoption of the above features through… Show more Part of FMCG and Logistics focused IoT solutions firm dealing especially on Cold Storage solutionsA. Collaborated with a Fortune 100 FMCG firm through workshops for requirements mapping and worked with cross-functional teams (UX, development & QA) for the below:1. Temperature divergence detection in cold storage2. Preventive alerting for critical threshold limits3. Monitoring KPIs through reports and dashboards Facilitated adoption of the above features through pilots/POCs and showcased benefits through financial/operational metrics - resulted in annual recurring revenue of 30k + USD Organized workshops with key customers for user research and roadmap developmentServed as the Point Of Contact for Fortune 100 FMCG customer - Helped the customer achieve 90 per cent of closure for change requirements closure within the defined SLAsStrategized and co-implemented a loyalty program in association with Shipper, for 3PL providers & Retailers and achieved 66% better Cold Chain compliance Responsible for adoption of agile methodologies internally - scrum ceremonies and maintaining JIRA boards Show less

Chennai, Tamil Nadu, India

Solely responsible for handling all Customer Onboarding related activities from market analysis to account creation in the ERP; maintained the complete database of 180+ key accounts and SME for their operationsPresented performance and growth prospects in review meetings with C-level executives on key accountsAssumed leadership, work with cross-functional teams and follow-up as required to ensure customer query resolution and escalations are addressed within SLAs for enhanced… Show more Solely responsible for handling all Customer Onboarding related activities from market analysis to account creation in the ERP; maintained the complete database of 180+ key accounts and SME for their operationsPresented performance and growth prospects in review meetings with C-level executives on key accountsAssumed leadership, work with cross-functional teams and follow-up as required to ensure customer query resolution and escalations are addressed within SLAs for enhanced customer experience and retentionEnsured a high level of working relationship between partner teams - Customer service, Operations, Sales Support, and FinanceMet KPIs consistently & placed high (10/10 for Consecutive months) in Customer Satisfaction and Customer Relations Index Show less

Chennai Area, India

Part of an innovative e-commerce startup focussing on small/heavy machines, power tools & related productsServed as inbound/outbound logistics coordinator for PAN IndiaMonitored and resolved operational issues to ensure e-commerce operational excellence - achieved 98% order fulfilment success .Implemented Return & Damages policy by logistics vendors onboarding and setup of Standard Operating ProceduresPoint of Contact for customer service - supplier/inventory… Show more Part of an innovative e-commerce startup focussing on small/heavy machines, power tools & related productsServed as inbound/outbound logistics coordinator for PAN IndiaMonitored and resolved operational issues to ensure e-commerce operational excellence - achieved 98% order fulfilment success .Implemented Return & Damages policy by logistics vendors onboarding and setup of Standard Operating ProceduresPoint of Contact for customer service - supplier/inventory management, logistics vendor management,contracts & commercialsAided in the continuing development of the technology platform Acted as Project Manager & worked with the technology team to implement a seamless returns/reverselogistics processResearched industry best practices to improve processes and implemented the same in a staggered manner Show less

Working as a Intern for business development team

Chennai Area, India

• Market Research – Analyzed container throughputs of various ports across 50 countries for a period of one month• Market Analysis of Liner Shipping• TEU analysis of world cargo transportation from 2008 to 2013• Awareness creation for Business Analytics • Conducted awareness campaign on Information Security covering around 200 employees• Handled Information Security Management System • DIPSTICK analysis to identify knowledge gaps and suggested appropriate… Show more • Market Research – Analyzed container throughputs of various ports across 50 countries for a period of one month• Market Analysis of Liner Shipping• TEU analysis of world cargo transportation from 2008 to 2013• Awareness creation for Business Analytics • Conducted awareness campaign on Information Security covering around 200 employees• Handled Information Security Management System • DIPSTICK analysis to identify knowledge gaps and suggested appropriate solutions• Responsible for quality assurance of the process Show less

Master Of Business Administration (Mba), Shipping And Logistics, Cgpa - 7.3/10

Activities and Societies: 1. Selected Member- National Education Summit 2014, Gandhinagar, Gujarat 2. Member - Chartered Institute.

B.E, Aeronautical Engineering

High School, Mathematics And Computer Science

Executive Program In Data Driven Product Management

Product Management