Sandeepa Jayasena Email & Phone Number

Mississauga, Ontario, Canada

• Managing Inventory: RTV execution, showroom, and aged inventory maintenance.• Reporting: Weekly sales, Inventory reports (by brand and by item), RTV tracking, Hierarchy maintenance, Weekly vendor payment report.• Analytics: Post show sales, Today’s Showstopper Results, Vendor Business Reviews, monthly sales/inventory to vendors.• Targets: Allocation of monthly targets by brand/week/day, track target shifts.• Vendor Payments: Managing payments to vendors weekly, vendor enquiries using Oracle. Submit and track vendor cost credits.• Vendor Maintenance: Setting up and updates of vendor management system, following up of Certificate of Insurance renewals, new Vendor setup, Maintaining updated contact information.• Building customer relations with vendors, Working closely internally with Finance, AP, and Reports & Analytics teams.• Manage ordering for Auto Delivery and Core product.

Mississauga, Ontario, Canada

• Resolving customers inquiries via phone and ensured superior customer service by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.• Informing customer of deals and promotions and promote the product by up selling and cross selling.• Managing wide variety of customer service and administrative tasks to resolve customer.• Routinely answering customers questions regarding merchandise and pricing using SalesForce.• Recipient of multiple positive reviews of acknowledging dedication to excellent customer service.• Maintaining up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.

Mississauga, Ontario, Canada

• Being the face of Today’s Shopping Choice through social media (Facebook, Instagram & Twitter) by addressing customer service comments and de-escalating viral complaints within the social networking community.• Acting as first point of contact to resolve customer inquiries and taking ownership of customers concerns and drive resolution.• Making accurate and timely decisions with regard to assessing general inquiries from external Customers.• Quickly determining reason for issue or dissatisfaction and taking appropriate course of action based on company policies and procedures.• Effectively responding to social media postings, e-mails and chat sessions initiated by Customers through Today’s Shopping Choice’s website and Facebook.• Ensuring other methods of customer contact are utilized when required such as outbound calling and upselling.• Documenting customer accounts clearly and accurately while keeping our customer informed and escalate to the next level of management as necessary.• Providing full end to end support (L1 and L2).• Performing other duties and special projects as requested by a supervisor or manager.• Adhering to all applicable health and safety regulations, both legislatively mandated and as outlined in company policies.• Keeping knowledge current using Salesforce

Sri Lanka

• Developed new business relationships with potential B2B clients and managing the existing clientele with outstanding service.• Identified emerging markets and market shifts while being fully aware of new products and competition status• Maintained positive business relationships to ensure future sales and continuously improving through feedback• Assessed the client’s exact requirement to recommend the best solution to enhance efficiency.• Developed sales proposals to conduct illustrations for clients.• Consulted with clients after sale to resolve problems and to provide ongoing support• Troubleshooted technical problems related to the product.• Facilitated and conducting the product trainings for clients.

• Properly evaluated clients’ financial and health protection needs by fact-finding and presented them with comprehensive solutions to reach their aspirations.• Provided accurate information for clients on insurance packages, the range of risk coverage, benefits paid, and other policy features• Ensured appropriate forms, medical examinations, and other policy requirements are completed• Monitored insurance claims and responded to clients' inquiries promptly.

Colombo District, Western, Sri Lanka

Colombo District, Western, Sri Lanka

• Developed new business relationships with clients and introduced them to the foreign capital market.• Achieved daily and monthly targets through successful canvassing calls.• Provided clients with the highest level of service promptly & managed sales pipeline.

• Performed thorough investigations on customer information (Customer Screening - HSBC MENA & EU (UK) Region) to identify and mitigate potential financial risk to the company.• Checked customer profiles that are linked to the USA according to the Foreign Account Tax Compliance Act (FATCA).• Identified and reported the customers who are a PEP and related to PEPs (Politically exposed persons) to categorize their profiles with relevant markers to have them go through enhanced due diligence.• Reported and notified all the sanctioned individuals, and connected parties, and informed the branches to freeze the accounts.• Monitored unusual activities and transactions on customer profiles to stop any money laundering activities.• Performed world check screening for all the new customers when onboarding, any changes happening to their personal information, and also when any special scan was requested by any regulatory body.• Prepared various process-related reports for the management & conducted volume allocation within the team to help the capacity management• Major contact point of the team for the process related queries• Participated in calibration sessions as well as making sure procedure updates are cascaded effectively within the team.• Provided various coaching sessions to new joiners & Gave feedback to trainees and trained the staff on sanction updates and other AML information.• I have ensured that took ownership to resolve and complete all pending & unresolved items within the agreed time.• Customer & quality-driven approach.

Colombo District, Western, Sri Lanka