- End to end Global Responsibility for Tier 1, Core HR, Payroll, Rewards and Service Management, Global Learning and Global Performance Management- Oversees operational delivery in multiple centers worldwide such as Philippines, Romania, Colombia, UK, Costa Rica, India, Vietnam, China

- End to end Global Responsibility for Tier 1, Core HR, Payroll, Rewards and Service Management, Global Learning and Global Performance Management- Oversees operational delivery in multiple centers worldwide such as Philippines, Romania, Colombia, UK, Costa Rica, India, Vietnam, China

- End to End People Services ownership for the North American region- Responsible for shared services delivery center in Costa Rica covering 2 markets in North America and 17 markets in LA. - Tasked with overall performance turn around for the regions. Achieved within record 6 months.- Drove self service improvements from 61% to 95% in 7 months- Revamped knowledge management platform and branding resulting into over 100k views employee views in 1 year- Launch of a COVID App for easier reporting and tracking- Revamped Payroll WOW resulting into a 99.9% accuracy- Focus on People Manager capabilities- Drove a 50% reduction in Queries due to better self service options and content- Launched first of its kind HR section on Sales personnel work app combining Work & Life ensuring connectedness of almost 10k population to information at their finger tips- Launch of AI based chatbot with NLP- Integration of Clif Bar into Mondelez from a People Services stand point- Divestiture of NA Gum business to PVM and associated People Services actions- Revamped ER model to facilitate greater business intimacy and better service/quality- Greater than 80% engagement rates across teams managed with sub 12% attrition rates

- In charge of E2E People Services (Payroll, Rewards, Hire 2 Retire) for Africa, Asia and the Middle East- Responsible for Global Functions such as Learning, Talent & Performance, Reporting and Global Compensation- Site General Manager responsibilities for the IBS facility in Manila- Team managed is a combination of Onshore and Offshore resources (350+ FTEs)- Part of project team to launch WorkDay in Mondelez- Highest adoption of Workday globally (75% in 3 months covering core, non core and field employees)- Spearheaded and executed concept of Micro Learning videos to drive Engagement and Adoption of the Workday platform- Created entire measurement framework for new People Experience Team incorporating new employee experience design and measures- Designed and piloted employee experience deep dive framework focusing on Moments That Matter- Developed automation roadmap focusing on letter generation across the lifecycle of an employee. Initial estimates point to 85% automation.- Conceptualized and executed the first of its kind experience improvements on Payroll, Rewards, Leave of Absence and Exits within the first 6 months of 2020- Drove and owned the People Manager capability agenda in AMEA to ensure the empowerment of PMs on technology but also focusing on core responsibilities in relation to Engagement and Team management responsibility.- Q1 2022’CFO Award for self service enablement technology conceptualization and roll out

Expanded scope to include Site Leadership responsibilities covering HR, IT, Finance, Supply Services, Information&AnalyticsOversees HR Delivery for all countries in South East Asia and Australia/New ZealandGlobal responsibility for Workday Operations and StrategyGlobal Automation and Analytics owner for HR Delivery

- Service Delivery Lead for SEAA for E2E HR Services- Responsible for Global Workday Operations- Responsible for Global Core HR (Employee Life Cycle Processes) and Continuous Improvement- Responsible for Global Analytics for HR Services- Responsible for Global Mobility for Asia

- Oversees HR Service Delivery for 18 countries in Asia- Global HRS Analytics Lead- Responsible for E2E HRS Processes in Asia related to Contact Center, Core HR, Payroll, Recruitment, Rewards, Global Mobility- Key member of HRS Transformation Team

• Added Scope and Responsibility in addition to Service Excellence and Compliance Duties• Oversees Learning & Talent Development Delivery• Oversees HR Transitions (Employee life cycle from onboarding till off-boarding) • Oversees Records and Document Management functions for HR • Deployed Tableau reporting for HR to begin the journey of reporting versus analytics• Created initial framework for a score card to depict the HR health of a project/tower and entity• Continued to evolve the internal HR shared services with incorporation of new metrics and analytics, creation of Tier 1.5 as well as partnering on additional channel creation such as chat• Began the Onboarding transformation for the Philippines• Led the Exit Management transformation for the Philippines focused on experience, mitigation of financial loss as well as focus on Alumni network in terms of creating another sourcing channel for Accenture• Began the Records Management framework for HR across all functional groups• Continued the Field HR model in terms of partnering to remove all transactional work from the people advisors

• Deployed improved Predictive Attrition Model for all Accenture entities focusing on potential attrition within 6 months timeline. Ensured Alert Effectiveness at 50-60%• Deployed new and improved operational framework for Internal Tier 1 and 2 HR focusing on efficiency and Employee Experience• Launched multiple initiatives focused on driving out transactional work from People Advisors thereby enabling more strategic thought leadership• Deployed Service Management Framework and Mindset across HR thereby leading to improved objective performance results.• Deployed Predictive Compliance Models to mitigate any risks associated with compliance checks• Supports effective delivery and continuous improvement of HR services to the business through provision of high quality service compliance activities, working very closely with the GU and Entity HR service delivery teams• Accountable for audits on services and key initiatives, Internal Controls and Risk Management. Support for HR exposure on audits in other functions. • Supporting CoEs/local SMEs and users in aligning local process and service roadmaps to global ones bi-directionally • Sustain the full service management circle consisting of GU governance • Accountable for Program Support on the following:o Technology - user interface and requirements gathering and prioritization, functional needs identification, aligning technology roadmap to service roadmap, translating requirements from GWI to LWI & vice-versa, local business case definition and validation testing, o HR Service Analytics - take support from appropriate teams (including HR teams, CoE, line, corporate functions, 3rd parties, etc) to articulate need, develop, deploy, sustain usage, and refine prediction models and other analytics tools based on feedback loop, o Critical Care Support - Specific situations qualified by leadership requiring bringing to bear expert attention to meet business goals / service performance metrics.

- Responsible for Global HR Shared Services Migration and Transformation- Responsible for Program Management, Standardization and Delivery for HR Shared Services- Aids in the development and execution of the HR Shared Service Strategy- Responsible for all Process Related Improvements related to the HR workstream- Identifies and promotes all best practices from the Shared Services Center towards the Larger Organization- Responsible for achieving cost optimization targets- Launched Tier 1 HR Services for Australia, Europe and North America within 6 months- Implemented multiple process transformation initiatives resulting into efficiency gains as well as improvements in Employee Experience- 0% attrition post stabilization period

• Responsible for Program Management, Process Design, Standardization and Delivery for HR Contact Centers at IBM Delivery Centers across Manila, Costa Rica, Brazil, Budapest, New Castle, India and Dalian• Responsible for achieving cost reduction targets• Responsible for Determining Best Practices for top five processes in each offering and ensure gaps, if any, are closed across all contracts. • Drives solutioning of Best Practices across all new deals within each offering by working closely with Sales / Solutions. • Supports contract performance issues as communicated by Geo Delivery Executives. • Ensures Delivery Excellence commitments are met. • Coordinates and aligns on consistent documentation (Blue Books, ABC metrics, TVC metrics, etc.) and tracking of performance. • Understands competitor offerings and how IBM stack against them (strengths/weaknesses).• Understands current financials of each contract in various offering and the business model the account operates under and how do Best Practices support the model. • Reduced Global Cost base from $20M to $14M through multiple cost optimization measures• Implemented on a global scale Multi Channel Routing, Scope Expansion Projects, and SPOC Optimization projects.• Identifies growth opportunities. • Compares the internal Best Practices view to external marketplace view of Best Practices such as Saratoga Institute

• Reports directly to Philippines HR Delivery Leader• Oversees contact center and case management operations for HR Delivery• Responsible for SLA and Financial performance for delivery center• Responsible for WFM, Training, Quality, Operational and Business Related performance for the contact center Domain• Implemented optimized resource management process within first month.• Reduced overall absenteeism from 20% to 3% within first two months• SLA total attainment increased to 99% within first two months• Significantly reduced cost per contact within first two months due to enhanced resource optimization• Increased overall productivity by 25% within 4 months.• Implemented Cross Account Pooling strategy that significantly increased productivity and lowered overall costs• Implemented overall scope expansion programs to increase overall FCR as well as reduce project costs• Increased Site customer satisfaction rates by 4 percentage points in 4 months• Reduced attrition by 5 percentage points in 4 months• Selected to be part of IBM's BTLR (Business and Technical Leadership Resource) Program

 Reports directly to the CEO for Siemens Philippines Responsible for 1000+ FTE Oversees Operations, HR, IT, Finance, Operations Support Departments (WFM, TQM, Compliance) Handles multiple Fortune 50 clients as well as internal customers Ensures operational excellence on all existing and incoming programs Designed and implemented sustainable procedures to drive quality improvements  Reduced cost base by over 40% in last 2.5 years Has complete P&L ownership for the site Executed site certification related to ISO 9001 (Quality Management), ISO 20000 (IT Service Management), ISO 27001 (IT Security).  Increased operational performance/efficiency Achieved 14% annualized attrition over last three years Works with Global Sales teams to help build solutions for migration of existing/new business to the Philippines  Implemented comprehensive Employee Development Program involving career paths within the entire Siemens organization

- Call Center Supplier Management- Succcessful Implementation of multiple lines of businesses- Eliminated differences in AHT/Quality between Philippines and North America- Sales Lines of Businesses continue to excel over other sites- Develop skill sets of supplier to ensure self sufficiency

- Manage all aspects of a multi account inbound/outbound call center consisting of Customer Service, Outbound Sales, and Collections programs for Fortune 50 clients including AT&T, MSN, GE Capital and Chase Manhattan bank. Additional client includes Cross Country Bank- Devised multiple modes of metric assessment and performance management to ensure client satisfaction

- Set record for fastest promotion to Director level in Ambergris History (6 Months)- Ensured the successful transition of 2 existing programs and additional new programs from Harte Hanks, San Diego to Ambergris Solutions- Acted in a consultancy role with DELL Inbound Sales. - Significantly turned around performance and reduced financial penalties.

- Employee #2 for Operations. - Implemented enabling client for Sykes India.- Managed a Financial Account - Ensured consistent meeting of all metrics resulting in frequent ramps in headcount

- Account Manager for Inbound Sales program.- Ensured consistent exceeding of all contractual metrics