Delivered a telehealth application for medical practitioners, enabling prescription refills, appointments, and urgent care services.• Defined product vision, roadmap, and user requirements through research and collaboration. Developed user stories, specifications, and success metrics for a user-friendly interface.• Led cross-functional teams (development, design, QA) using Agile Methodologies to ensure on-time, on-budget delivery. Managed project scope, timelines, risks, and tracked progress towards KPIs.• Collaborated with third party vendors for Telehealth Technologies and ensure HIPAA compliance.

Facilitated RTE responsibilities for company IT Infrastructure and migration projects from unsupported platforms to the cloud. • Conducted quarterly Program Increment (PI) planning sessions with multiple cross-functional dependent teams in the Agile Release Train (ART) to plan the product roadmap delivery. • Developed project schedule and budget; managed cross functional teams and ensure deliverables on schedule and quality. Identify risks and impediments for the ART and create mitigation plan. • Build, and monitor Program budget rolled up from projects under a Value Stream.• Communicate with CIO, VPs and Leadership on the PI delivery progress, risks, issues, and mitigation strategy. • Coach teams on Scaled Agile to improve adoption and the velocity of deliverables.

Provided RTE oversight for an organizational mobile digital platform delivering mobile app features for members to avail healthcare solutions. • Executed Scaled Agile practices to streamline initiatives, epics, features, and stories across cross-functional teams factoring in the dependencies. • Led the development of goals, guidelines, action steps, and timelines to ensure projects met technical requirements.• Resolved and closed 300 out of 400 defects within 60 days, which enabled key application implementation.• Received additional projects in addition to the standard project workload; conducted daily stand-ups and triage calls to resolve defects, which enabled all projects to meet a 95% feature delivery metric.

Scrum Master and Technical Project Manager for three Agile teams of “The Last Mile” that provided seamless customer experience for pickup and delivery in the supply chain.• Championed Scaled Agile practices to streamline epics, features, and stories across cross-functional infrastructure.• Executed Scrum ceremonies and project manager activities, including financial reporting and capacity planning.• Oversaw the end-to-end delivery of IT projects; established and controlled sprint constraints and scope.• Improved team dynamics in 60 days and delivery predictability by 80% by employing Agile ceremonies to deliver assignments completed in a sprint.

Led multiple projects involving five cross-functional teams and vendors to deliver critical tasks related to onboarding diversified carriers for furniture distribution.• Led the "Scrum of Scrums" to assess health, identify risks, and engage appropriate resources to resolve blockers.• Facilitated effective planning, meetings, and discussions; identified and resolved conflicts and provided clear guidance on critical project issues with project stakeholders.• Identified system inefficiencies and opportunities for improvement and incorporated lessons learned into playbooks. • Fast tracked key activities on the critical path to deliver supply chain initiatives to meet Black Friday sales two weeks ahead of schedule during Pandemic

Planned, executed, and delivered projects across multiple cross-functional stacks ensuring adherence to Agile practices, including managing daily aspects of a Scrum team. • Enhanced team Flow Velocity by 30% by coaching the team to collaborate and self-organize to minimize delays.• Proactively recognized and resolved fundamental and unanticipated project issues; removed impediments and blockers to keep the team moving forward.• Led a Program Increment (PI) Planning ceremony to align all the Agile Release Train (ART) teams on objectives for the upcoming quarter.

• Program Manager with responsibilities of planning, executing, and delivering projects across multiple cross-functional stacks ensuring adherence of Agile practices. • Planned, organized, and executed Innovation programs (hackathons) to deliver solutions to the latest threats to Cybersecurity. • Lead teams for the Cloud Service Providers (CSP) platform, ServiceNow's IT Service Portfolio, and CIO's service metrics dashboard. • Effectively work with Product Managers and Scrum Masters to align business strategy and program execution. • Provide meaningful portfolio insights using dashboards to executive staff. • Plan and manage a large portfolio of IT Initiatives while anticipating, minimizing, and mitigating risks. • Lead the Scrum of Scrums to help teams track and resolve cross-functional dependencies.

- Agile coach for Martech teams enabling successful adoption of Agile practices across cross functional teams.- Plan, direct, co-ordinate and manage projects/releases from conception to closure- Manage the Scope, Timelines, Resources, and Operational Cost – budget, expenditures for projectinitiatives- Engage with department heads, managers, supervisors, vendors, and others stakeholders, spanning multiple Time Zones, to ensure interlock and success of the assigned projects- Execute Agile framework - Direct daily operations of key processes - Establish priorities, develop procedures and drivecontinuous process improvements- Process documentation, trainings, post go live support- Evaluate the organization's technology use and needs and recommend improvements- Managed initiatives for Sales, Marketing, Services, BI

• Support Data Governance for Enterprise Models and Data Quality frameworks to ensure compliance with regulations. Setup standards and good practices for Data Analytics team.• Managed several strategic projects for the enhancement of the Core Load Forecasting models used by the Energy Procurement team. This increased accuracy in forecast of daily gas requirements of PG&E using machine learning models.• Created Dashboard products required by the Customer Care and Proceedings. Designed the data structure for the analysis of the campaign metrics to determine the effectiveness of campaign strategy.• Setup Data Security standards and procedures for secure transfer and storage of large volumes of customer usage data.

• Lead teams of sizes between 20-80 core members from cross functional teams in a matrix organization located across 10 places around the world.• Successfully implemented projects with budget up to $18m working with 2 external vendors and 8 internal cross functional teams.• Used predictive modeling to forecast customers attrition, thereby providing the tools to customer service representatives to address customer pain points. • Implemented integration projects to migrate customers from an acquired company. Managed merger and acquisition tasks to bring customers under one portal.• Map dependencies and relationships between concurrent projects and technologies • Management of all phases of Software Development Life Cycle (SDLC) from Initiation through warranty.• Perform all end-to-end tasks related to Budget, Project, Schedule, Risk, Change Management. Communicate across all levels of the team, leadership, and stakeholders.• Implement projects using Traditional Waterfall, Agile/Scrum methodologies. Managed Scrum ceremonies for multiple concurrent projects with cross functional teams.• Implement web services platforms, audit and security controls, data consolidations / migrations, and systems conversions.• Lead IT Security initiatives that included assessment of vulnerability using tool scans, penetration tests, intrusion detection, and third party security audits. Assigned risk score to vulnerabilities. Developed mitigation plan for the vulnerabilities with the highest score and executed patches to close those vulnerabilities.

Coordinated project with Project Management Office (PMO) and communicated with Sponsors, Clients and Stakeholders.Performed the role of a Project Manager for a client considered global leaders in Telecommunication Industry. Responsible of providing Application, Change and Configuration management for three application modules. Coordinated onsite and offshore teams in India and Philippines executing knowledge transfer and project delivery. Supervised multiple projects for their completion within budget with quality and on schedule meeting SLA.Executed Quality Assurance plans from the development of test plans, test cases and documented them in the HP Quality Center. Configured Requirements Traceability Matrix in order to link Business Requirements to test execution.Developed Functional and System Requirements of projects in consultation with clients. Managed the delivery of projects to adhere to the SOX requirements such as Segregation of Duties.Managed development of Disaster Recovery plans for Business Continuity.Managed over 10 projects from beginning to end through the whole life cycle of SDLC.

I had joined SBC in 1999 and remained in the organization as it merged with AT&T.Responsibilities:Performed the role of a Project Manager for legacy Billing applications that handled $16b of revenue. Worked in Accounts Information Management, Journals and Purchased Receivables. Developed Project Scope, Project Plans, Network Diagrams, Critical Path, Schedule and Budget for projects.Responsible of providing Application, Change and Configuration management for three application modules. Managed projects to adhere to the SOX requirements such as Segregation of Duties.Liaison with California Public Utilities Commission board and developed applications to address regulatory concerns. Developed and executed Disaster Recovery plans for Business Continuity.Managed over 250 projects through some part or whole life cycle of SDLC. Performed the task of a developer for different teams which needed quick turnaround of their projects. Implemented projects to retire and decommission applications that were no longer relevant to the company business.