- Support the forecasting and planning of initiatives to meet the vision, breaking down the strategic plan into tactical pieces- Managing the Local & global team's projects, ensuring that the customer needs and the satisfaction targets are met on time, on budget and effectively- Coach / mentor the different squads in increasing work efficiency through agile training, workshops and on-going guidance- Implement cost-effective, scalable, secure, and reliable solutions that enable business productivity.- Design procurement strategy and lead negotiations of main contracts with external partners- Act as Project Manager for any new office setup across globe and closely working with Vendors and business partners to caters all IT needs.

Managing a team based as well in remote locations, within different time zones, ensuring compliance with all procedures, policies, and regulations and timely response to regulatory issues and inspection findings.- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.- Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.- Supervising Global IT needs.- Managing internal incident tracking system for support, problem resolution, after-hours/emergency remote and onsite support for Ahmedabad as well as other remote locations across Asia; leading a team in charge of the support for existing technology environment (routers, firewalls, switches, servers, printers and peripherals, user workstations, Smartphone systems).- Managing and audit the purchase, installation, maintenance and retirement of computer hardware, software and communication technologies for Global Technical Support.- Acting as Project Manager for the company in those cases requiring IT Facilities outsourced providers, manage in-house Inventory Management, coordinate in leveraging Vendor Support for maintenance and problem resolution, renewal of contracts to help keep control/manage outsourcing costs.- Develop requirements, outlines, budgets, and schedulers for information technology projects.- Liaising with Global IT in planning for growth (1-5 yr. plans), assisting in developing long-term solutions addressing future needs.- Liaising between management, internal network users and/or Service Providers in planning, negotiating, and implementing optimal bandwidth and/or optimal network configurations

During my work at Collabera, I was responsible for Configuration and managing the IT infrastructure for over 2000 employees. Apart from the on-boarding and off- boarding procedures, I was also responsible for server tuning, system analysis, time and knowledge management.Recommended modifications to improve speed of operations and system security measures.Configured and managed AD, Exchange, DHCP, WSUS, WDS, Antivirus and backup servers in the corporate network.Testing of all new upcoming technologies available from time to time which could further help the development as well as smooth functioning of the company

My role included setting up and managing IT infrastructure of office premises, vendor co-ordination, asset management, provide technical support to 50 users and graphic presentations.