Sandeep Bhatt Email & Phone Number

Mumbai Area, India

 Single Point of Contact for Service Delivery of the program by managing Service Performance through defined SLA & KPI for the program. Responsible for end to end Service Delivery for the portfolio by Driving Periodical Service review & scorecard with respective stakeholders Responsible for managing IT processes in accordance with Service Management Model based on ITIL v3 best practices. Develop & Implement Continuous Service Improvement (CSI) across the program & Integrate it… Show more  Single Point of Contact for Service Delivery of the program by managing Service Performance through defined SLA & KPI for the program. Responsible for end to end Service Delivery for the portfolio by Driving Periodical Service review & scorecard with respective stakeholders Responsible for managing IT processes in accordance with Service Management Model based on ITIL v3 best practices. Develop & Implement Continuous Service Improvement (CSI) across the program & Integrate it as part of normal Service Delivery. Conducted Application Portfolio Rationalization for the overall Program.  Drive Next initiatives for Digital Transformation of the program which included Business Value Management, AGILE, DevOps, Robotic Process Automation Accountable for Project scheduling, forecasting, progress tracking and time management Perform Service level metric reviews, monitor and review performance results, Budget management and forecasting, cost estimation, review of finances to ensure revenue targets are met Lead teams to innovate/improve process, set/revise standards and measure performance metrics Drive & Coach team to implement like CSI, script-based automation at each level. Line management for a team of 30 resources including performance appraisals, goal setting, personal and professional development by mentoring and coaching. Work closely with Finance, Risk & Compliance, Centre of Excellence, HR, Recruitment, Transition, Operational Excellence, Account Management and other global internal and external teams to ensure the smooth running of the operations Drive growth in the Program by driving scope increase tied to the team’s productivity & capacity Provide inputs to RFI/RFP for prospective clients Show less

Manage Statistical Programming, JReview & Patient Narratives Teams

Onsite coordinator (Client location - U.S.) for Statistical Programming team

Manage team of Statistical programmers (SDTM, ADaM, TLFs)