Sandeep Shetty Email & Phone Number

New York, Ny, Us

Queens, New York, Us

Stamford, Connecticut, Us

• Provide oversight and leadership to Product Integration team consisting for Program Managers, Senior Project Managers and Project Managers who are responsible for representing Customer Operations for all Cross Functional Product and Network Operations programs to ensure appropriate support teams are identified and assigned to complete identified tasks• Facilitate end-to-end Program Management activities for Customer Operations within the Internet and Voice Product Roadmaps for Residential and SMB initiatives• Review Product request to assess impact to Agents, Agent tools, Customers, associated outages and need for Customer communication and outreach• Collaborate with Cross functional Teams within Customer Operations to review existing product support structure and develop scope of support plan. • Accountable for the testing, and certification of internal/external customer facing systems, products and applications to ensure they meet operational expectations and provide a positive customer experience• Coordinate post launch monitoring and analytics to measure success criteria. Host calls with impacted teams to triage and troubleshoot issues post deployment and ensure resolution.

Stamford, Connecticut, Us

• Successfully set up a new PMO for Billing Operations aligned to Marketing and Product Business units which included defining new processes, hiring and on-boarding Project Manager & Business Analysts.• Responsible for working with cross functional teams of Product, Marketing, IT, Billing and Customer Operations teams to identify, prioritize and create roadmaps for executing Marketing Billing offers.• Responsible for working closely with Billing vendors (CSGi, NetCracker) and Cross functional IT teams to devise solutions for implementing Marketing offers in the Biller.• Involved in Design reviews with steering committee responsible for approving Billing Design.• Accountable for project delivery and implementation of the Marketing offers in three billers in Charter.• Successfully led and delivered Department level initiatives on Expedited Project launches, Requirements Traceability Matrix and standardization of business requirements & project plan templates.• Led several key process improvements related to effort estimation, project scheduling and defect tracking. • Responsible for building relationships with the leaders of 5 different cross functional teams to ensure smooth and timely delivery of projects.• Coaching newly on-boarded Project Managers and Business Analysts on the Billing process implementation and project management tools within the PMO• Responsible for reporting on project metrics, project status, risks and dependencies to Senior Management

Bangalore, Karnataka, In

Responsible for overseeing the implementation of DevOps program in UBS WMA IT.As part of the DevOps Transformation Program, all WMA applications need to be enabled for Continuous Integration and Continuous Deployment. In order to achieve this, WMA IT is aligning to group standards for processes and tools. This includes using Enterprise GitHub Source Control instead of current Subversion Source Control system and mavenizing all Java based applications and configuring them through Jenkins for auto-build.

Bangalore, Karnataka, In

Responsible for key end of life app migrations of applications in Finance IT department of UBS. As part of the upgrade project the following components were upgraded. o Replace the existing EOL DEEP virtual machines (VMs) with IaaS VMs o Replace EOL operating system Red Hat Linux RHel 5.8 with RHel 6.6 o Upgrade Informatica 9.1 to Informatica 10.1.0 o Upgrade AutoSys r11 to AutoSys r11.3 o Upgrade PERL from v5.8 to v5.10

Bangalore, Karnataka, In

Managed the IT Risk Assessment, development and implementation of key eDiscovery tools as part of UBS' eDiscovery Technology Services (eDTS). eDTS delivers technology platforms and services relating to data identification, collection, preservation, processing, analysis, review and production. The Electronic Discovery Reference Model (EDRM) is the underlying framework followed by the eDiscovery operations team to process eDiscovery cases in a legally defensible manner.

Bangalore, Karnataka, In

Oversaw the development and maintenance of key applications in the Compliance IT department of UBS. Involved in due diligence, responding to RFP's, contracting and pricing.

Zurich, Ch

Bangalore, Karnataka, In

Managed the development and enhancement of multiple applications within the Employee Compliance area. These apps help with the disclosure of information about all personal and associated securities accounts, private securities transactions and outside business activities of employees, as well as tools for pre-clearance of personal trades by employees.

Bangalore, Karnataka, In

Managed two mission critical projects in Compliance IT related to handling of Unpublished Price Sensitive Information and assigning barrier statuses (Chinese Walls) to employees to manage access to data.

Bangalore, Karnataka, In

As part of this engagement I handled the development and maintenance of 5 critical applications within the Fixed Income Research department of Morgan Stanley. These applications provide in-depth analysis to money managers which in-turn help them navigate the world’s increasingly complex debt markets. Experts provide valuation frameworks to help clients assess investment risk on a broad range of debt, derivatives and related securities.

Bangalore, Karnataka, In

Functioned as Technical lead for 'The Hartford Insurance Group' in their Quote Marine program. Responsible for Technical Design and Analysis, creation of Technical Specification and authored the Approach Document. The Hartford’s Quote Marine Technology tool allows Agents to sell and manage accounts through ‘The Hartford’s’ Electronic Business Center (EBC) portal. The tool provides online quoting (underwriting) and submission tools.

Bangalore, Karnataka, In

Worked on building web based apps for Marsh McLennan. Marsh is the world's leading insurance broker and strategic risk advisor. Marsh’s Surety practice provides Construction, Commercial and International Surety Consulting and Brokerage Services.

New York, Ny, Us

Hartford, Ct, Us

New York, Ny, Us