In my role as a product manager, I have successfully managed a diverse set of responsibilities aimed at advancing the development and delivery of cutting-edge solutions. These responsibilities encompassed the comprehensive development and upkeep of product roadmaps, including the creation of Epics, user stories and the initiation of sprints to ensure the punctual delivery of high-quality products.Additionally, my expertise extended to conducting thorough analyses and documenting… Show more In my role as a product manager, I have successfully managed a diverse set of responsibilities aimed at advancing the development and delivery of cutting-edge solutions. These responsibilities encompassed the comprehensive development and upkeep of product roadmaps, including the creation of Epics, user stories and the initiation of sprints to ensure the punctual delivery of high-quality products.Additionally, my expertise extended to conducting thorough analyses and documenting business requirements, as well as formulating functional and non-functional specifications. This involved close collaboration with clients to gather requirements, preparing wireframes based on inputs, and obtaining necessary approvals.Furthermore, I actively collaborated with third-party companies, seamlessly integrating platforms with their systems through APIs and recording crucial data points. This collaborative effort extended into supporting End-to-End Testing and personally performing User Acceptance, System, and Regression Testing. I also took charge of production deployment in a Linux environment, actively engaging in various DevOps activities.My client-centric approach was evident in working closely with clients to enhance product specifications, ensuring alignment with their evolving needs.Beyond that, I conducted gap analyses to identify areas for improvement and implemented corrective actions. This included significant contributions to the establishment of standard operating procedures for business analysis processes, thereby enhancing project delivery efficiency.Additionally, I took an active role in conducting training sessions for end-users on new software features, resulting in a substantial increase in overall user adoption rates and improved system utilization.Throughout these endeavors, I effectively managed stakeholder expectations, ultimately boosting client satisfaction through the consistent delivery of high-quality solutions. Show less

Career GrowthApr 2017 – Dec 2023 Lead Business AnalystApr 2016 – Mar 2017 Business AnalystApr 2015 – Mar 2016 Quality AnalystAssociated for over 9 years with Thrymr Software, IT Services company, providing end to end software development services. Joined as Quality Analyst, promoted within one year as a Business Analyst. Working on service projects for both Web & Mobile platforms and company-specific products in coordination with the Business, Development and Partner… Show more Career GrowthApr 2017 – Dec 2023 Lead Business AnalystApr 2016 – Mar 2017 Business AnalystApr 2015 – Mar 2016 Quality AnalystAssociated for over 9 years with Thrymr Software, IT Services company, providing end to end software development services. Joined as Quality Analyst, promoted within one year as a Business Analyst. Working on service projects for both Web & Mobile platforms and company-specific products in coordination with the Business, Development and Partner teamsGathering requirements from the clients, preparing wireframes based on the inputs and securing approval. Collating and converting business requirements to functional specifications.Working with the QA Team to implement Test Plans. Reviewing Test cases and QA checklists for an application like Security and Performance Testing. Supporting E2E Testing and performing User Acceptance, System and Regression Testing.Writing SQL queries and working on data migration with the Development team.Collaborating with third party companies, integrating the platform with their systems through APIs.Handling production deployment in the Linux environment and other DevOps activities.Preparing and submitting a status report to the clients.Scheduling live demos, conducting workshops and training stakeholders. Collating feedback and improving product features.Conducting pre-sales activities to develop sales strategy and sending proposals to prospective clients. Show less

Set up company, engaged in the supply of burning fuel (LDO) for heating bitumen while laying roads to major Infra companies.Drove sales & marketing initiatives, closed deals on-boarded new clients. Monitored accounting, cash flow, logistics and supply chain functions.

Worked for the client, British Sky Broadcasting (BSkyB) and functioned as a part of the inbound sales and upgrades team for Sky Television. Handled inbound calls for new sales & the existing upgrades as well as managed up-sell of products like broadband and telephone.Managed the customers of BskyB, maintained relationship with the customers and successfully processed orders. Monitored a high volume of customer support calls, scheduled/dispatched technicians and ensure timely resolution… Show more Worked for the client, British Sky Broadcasting (BSkyB) and functioned as a part of the inbound sales and upgrades team for Sky Television. Handled inbound calls for new sales & the existing upgrades as well as managed up-sell of products like broadband and telephone.Managed the customers of BskyB, maintained relationship with the customers and successfully processed orders. Monitored a high volume of customer support calls, scheduled/dispatched technicians and ensure timely resolution of issues.Acted the single point of contact for the existing customers, updated customers on services, provided support and catered to their queries. Directed business development projects including outbound, inbound and customer retention.Developed and delivered service operations plan and objectives. Show less

Worked for the client, British Sky Broadcasting (BSkyB) and functioned as a part of the inbound sales and upgrades team for Sky Television. Handled inbound calls for new sales & the existing upgrades as well as managed up-sell of products like broadband and telephone.Managed the customers of BskyB, maintained relationship with the customers and successfully processed orders. Monitored a high volume of customer support calls, scheduled/dispatched technicians and ensure timely resolution… Show more Worked for the client, British Sky Broadcasting (BSkyB) and functioned as a part of the inbound sales and upgrades team for Sky Television. Handled inbound calls for new sales & the existing upgrades as well as managed up-sell of products like broadband and telephone.Managed the customers of BskyB, maintained relationship with the customers and successfully processed orders. Monitored a high volume of customer support calls, scheduled/dispatched technicians and ensure timely resolution of issues.Acted the single point of contact for the existing customers, updated customers on services, provided support and catered to their queries. Directed business development projects including outbound, inbound and customer retention.Developed and delivered service operations plan and objectives. Show less