 Responsible for performance management against financial profiles ensuring the quality of the delivery is maintained and further developed to ensure the success rates are improved and upheld. Supervised escalations based on aging policy and supported the respective teams for resolutions. Supported IT in resolving the reconciliation issues related to Learner data. Ensure issues relating to claim submissions (Funding) are effectively managed supporting Prime providers/partners and… Show more  Responsible for performance management against financial profiles ensuring the quality of the delivery is maintained and further developed to ensure the success rates are improved and upheld. Supervised escalations based on aging policy and supported the respective teams for resolutions. Supported IT in resolving the reconciliation issues related to Learner data. Ensure issues relating to claim submissions (Funding) are effectively managed supporting Prime providers/partners and employers where necessary Responsible for bringing new deals from existing tie-ups. Responsible for Initiating and leading meetings across all areas to focus on driving up quality and compliance processes  Maintaining accurate statistical and financial data, reports and records to provide up to date, accurate Management Information as and when required Leading Change Management & Adoption projects from start to finish/Project Scoping, Estimation, and Management as needed Responsible for contract management by Setting deadlines for Team members, assigning responsibilities and directs work of assigned team members, Monitoring progress and follow-ups, Analysing and Identifying areas of risk and develop plans to minimize.  Responsible for working effectively with employers and other stakeholders to secure job readiness programmes and setting up sector-based work academies. Show less

Role:Process deals with claims filed with the client (Insurance Company, Aetna) where they have been identified as cases of overpayment. Such overpayment cases are directed to the process bin and worked on by a team of analysts.

Role:Handling customer queries and providing adequate solutions. Maintaining proper quality and assisting Team leaders in reporting process.