Sandeep Narang Email and Phone Number
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Seasoned leader with 20+ years of rich experience in several facets of leadership, strategy development & implementation, operations excellence & leading globalization efforts in the Business Process Management industry. Demonstrated success in enabling growth, leading large programs, implementing change, building high performance teams, navigating organizations through critical transitions & business transformation.Expertise in BPM / ITES services outsourcing with deep domain knowledge in Banking & Financial services. Sustained track record of:- Building and strengthening client relationships to maximize value and enable growth- Designing outsourcing solutions and implementing transition strategies- Setting up new capabilities, contractual negotiations & developing commercial strategies - Driving business transformation within culturally diverse environments - Improving process performance through ops excellence, benchmarking, six sigma, lean tools- Optimizing cost and managing P&L- Turning around under-performing divisions - Hiring, leading, mentoring & retaining highly motivated teams- Successful change management
Coforge
View- Website:
- coforgetech.com
- Employees:
- 10968
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Client Partner Banking & Financial Services - Business Process SolutionsCoforge Mar 2024 - PresentPrinceton, New Jersey, United States
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Vice President Solutions & TransitionCoforge Jan 2022 - Nov 2024Pune, Maharashtra, IndiaAs a Solutions and Transition leader at Coforge BPS, my role is pivotal in driving the organization's success by providing innovative solutions and overseeing seamless transitions for our global projects. Responsible for understanding client requirements and developing pointed solutions which address their business needs. This involves analysing client processes, conducting feasibility studies, and collaborating with cross-functional teams including sales, operations & technology to design effective solutions and deliver seamless transition of client operations.
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Strategic ConsultantSlk Global Solutions Sep 2021 - Dec 2021Pune, Maharashtra, India -
Vice President - Operations & Digital StrategyNarang'S Bankers Training Institute Jan 2021 - Sep 2021Gurugram, Haryana, India -
Vice President - Program Manager GdprStandard Chartered Bank Oct 2019 - Dec 2020Bengaluru, Karnataka, IndiaAs the Program Manager for the GDPR Remediation Program (bank wide), I was responsible for working with senior stakeholders & ops teams across Legal, Privacy & Supply Chain functions to drive compliance with GDPR requirements for Third Party Vendors across the bank. The role was pivotal to timely delivery of the program to meet regulatory commitments. -
Vice President - Program Manager Right ShoringStandard Chartered Global Business Services Apr 2017 - Oct 2019Bengaluru, Karnataka, IndiaAT SC GBS, I lead a team of Migrations Leaders & Solution Experts spread across SC GBS verticals. Responsible for seamless delivery of a large-scale outsourcing program which features in the top 10 strategic programs at the bank. The role required working closely with senior leaders from send and receive locations to ensure a seamless delivery of all migrations in the program from SCB global locations to GBS centers in India, China and Malaysia.
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Vice President - Solutions & Transition LeaderSlk Global Solutions Dec 2011 - Apr 2017Pune Area, IndiaAs the Transition head at SLK, I lead a team of Transition & Solution Experts spread across SLK business verticals. Worked closely with the Business Development team for on boarding new business opportunities in SLK. Also ensured superlative and timely responses to RFIs and RFPs while clearly articulating SLK’s differentiation with focus on maximizing value addition for the client.
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Avp - Transition Leader For A Top 5 Us BankGenpact Llc Feb 2010 - Nov 2011Gurgaon, IndiaAs a Transition Leader for a top 5 US bank with Genpact was responsible for seamless transition of client operations from onshore locations to Genpact offshore delivery centers. Partnering with the clients Project Management office and Genpact BD team to identify new and mining opportunities for the outsourcing program. -
Assitant Vice President - Operations LeaderGenpact Feb 2009 - Feb 2010As a Service Deliver Leader, was responsible for managing all aspects of operations with emphasis on service delivery, continuous improvement, and partnering with enabling functions (transition, quality, human resources and technology). Accountable for the P&L, account mining and driving portfolio growth.
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Senior Manager OperationsGenpact Llc Sep 2007 - Feb 2009Gurgaon, IndiaManaging a portfolio of processes focused on payment processing and customer service. Responsible for delivery of all customer and operations metrics & SLAs.
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Manager OperationsGenpact Llc Feb 2006 - Sep 2007As a Manager Operations, the job required independently managing operations for a highly critical payments process with extremely tight intra-day deadlines. The process dealt with check clearing, fraud prevention and reconciliations for Corporate Customers.
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Program LeadIgate Global Solutions Feb 2005 - Feb 2006Independently managed operations for an inbound Customer Service + Early Collections call center for a Mortgage Corporation based in Irvine, CA. -
Assistant ManagerInfosys Bpo (Formerly Progeon Limited) Apr 2003 - Feb 2005Involved in the transition of Retail Banking Customer Service call center for a Savings Bank based in NY.
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Process DeveloperGe Capital International Services Sep 1999 - Apr 2003Part of the pilot team for migration of customer service processes for Private Label Credit Cards for GCF Australia in Oct 1999
Sandeep Narang Skills
Sandeep Narang Education Details
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American Bankers AssociationBanking In 2009 -
Business Administration In 2003 -
Humanities -
National Council Of Hotel Management And Catering TechnologyHotel Management
Frequently Asked Questions about Sandeep Narang
What company does Sandeep Narang work for?
Sandeep Narang works for Coforge
What is Sandeep Narang's role at the current company?
Sandeep Narang's current role is Strategic Growth Architect | Banking & Financial Services - BPS Client Partner | Connecting Clients with AI Led Transformative Solutions.
What is Sandeep Narang's email address?
Sandeep Narang's email address is sa****@****ail.com
What schools did Sandeep Narang attend?
Sandeep Narang attended American Bankers Association, Symbiosis Institute Of Management Studies, Delhi University, National Council Of Hotel Management And Catering Technology.
What skills is Sandeep Narang known for?
Sandeep Narang has skills like Transition Management, Operations Management, Customer Relations, Negotiation, Development Of People, Program Management, Contract Management, Contract Negotiation, Relationship Management, Solution Development, Solution Implementation, Crm.
Who are Sandeep Narang's colleagues?
Sandeep Narang's colleagues are Gowtham K, Kailash Singh Manral, Rekha Jadav, K A Mohan Kumar, Venkatasubramanian Krishnamurthi, Arpita Goel, Sudharson G.
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Sandeep Narang
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Sandeep Narang
Denver Metropolitan Area5execs.com, gmail.com, gartner.com, smartlogic.com, pega.com -
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