Sandeep Narang Email & Phone Number

Princeton, New Jersey, United States

Pune, Maharashtra, India

As a Solutions and Transition leader at Coforge BPS, my role is pivotal in driving the organization's success by providing innovative solutions and overseeing seamless transitions for our global projects. Responsible for understanding client requirements and developing pointed solutions which address their business needs. This involves analysing client processes, conducting feasibility studies, and collaborating with cross-functional teams including sales, operations & technology to design effective solutions and deliver seamless transition of client operations.

Pune, Maharashtra, India

Gurugram, Haryana, India

Bengaluru, Karnataka, India

As the Program Manager for the GDPR Remediation Program (bank wide), I was responsible for working with senior stakeholders & ops teams across Legal, Privacy & Supply Chain functions to drive compliance with GDPR requirements for Third Party Vendors across the bank. The role was pivotal to timely delivery of the program to meet regulatory commitments.

Bengaluru, Karnataka, India

AT SC GBS, I lead a team of Migrations Leaders & Solution Experts spread across SC GBS verticals. Responsible for seamless delivery of a large-scale outsourcing program which features in the top 10 strategic programs at the bank. The role required working closely with senior leaders from send and receive locations to ensure a seamless delivery of all migrations in the program from SCB global locations to GBS centers in India, China and Malaysia.

Pune Area, India

As the Transition head at SLK, I lead a team of Transition & Solution Experts spread across SLK business verticals. Worked closely with the Business Development team for on boarding new business opportunities in SLK. Also ensured superlative and timely responses to RFIs and RFPs while clearly articulating SLK’s differentiation with focus on maximizing value addition for the client.

Gurgaon, India

As a Transition Leader for a top 5 US bank with Genpact was responsible for seamless transition of client operations from onshore locations to Genpact offshore delivery centers. Partnering with the clients Project Management office and Genpact BD team to identify new and mining opportunities for the outsourcing program.

As a Service Deliver Leader, was responsible for managing all aspects of operations with emphasis on service delivery, continuous improvement, and partnering with enabling functions (transition, quality, human resources and technology). Accountable for the P&L, account mining and driving portfolio growth.

Gurgaon, India

Managing a portfolio of processes focused on payment processing and customer service. Responsible for delivery of all customer and operations metrics & SLAs.

As a Manager Operations, the job required independently managing operations for a highly critical payments process with extremely tight intra-day deadlines. The process dealt with check clearing, fraud prevention and reconciliations for Corporate Customers.

Independently managed operations for an inbound Customer Service + Early Collections call center for a Mortgage Corporation based in Irvine, CA.

Involved in the transition of Retail Banking Customer Service call center for a Savings Bank based in NY.

Part of the pilot team for migration of customer service processes for Private Label Credit Cards for GCF Australia in Oct 1999

Diploma, Banking In 2009

Masters Diploma, Business Administration In 2003

Bachelor Of Arts, Humanities

Diploma, Hotel Management