• Overall 8.5 years experience in IT and relevant 6 years of experience as SAP HANA, SAP BASIS, SOLUTION MANAGER, GRC/SECURITY and exposure to various versions of SAP R/3 systems.• Engaged in multiple projects related to SAP Implementation /SAP Upgrades/ SAP Support.• Provided support for S/4 HANA, BW4HANA, ECC 6.0, HR, BI and CRM, SAP PO, SOLMAN, NWDI PI, SAP Business Objects and JAVA Portals.• Deft in installation, upgrade of sap products, implementing homogeneous system copy procedures on SAP systems, backups and recommending SAP products.• Experience in Troubleshooting, Role administration, User administration and internal audit.• Experience working in both team and individual environments and always eager to learn.• Strong knowledge of incident management, service and change request management as per ITIL guidelines.• A motivated individual and a quick learner, committed to teamwork, multicultural experience and very adaptive. Able to communicate effectively with clients, peers and managers. Committed to provide prompt, efficient and personalized services to clients, ensuring that the customer needs are met

• Troubleshooting issues for wireless products like routers, switches, gateways, Ethernet bridge etc.• Providing Tech support for end users with their networking products.• Supported Customers through chat and voice platform.• Troubleshooting various internet related issues.

• Creating the CR (consolidate reviews) from all the reviews received in social media platforms.• Quality checks of all the CR. Maintains external social media sites and consistently updates and controls content and design.• Manages social media communication, updates and manages communications daily.

• Analyzing the website as per the criteria of SEO, this includes On-page and Off-page promotion of a particular company.• On-page - Analysis of a particular website, meta title, keywords, Categorization of products/services and the web content schedule the promotion accordingly.• Off-page - Promote a website via SMO, Banner advertising, Link building etc.• Coordination with clients and vendors during the redevelopment of website related to their products and services.