Azure - Solution design, implementation and support for: Networking, Firewall, Load balancing, Application Gateway, Compute, SQL Database, Backup and Recovery, Monitoring and Reporting, Azure AD.Azure - On-Premise server migration to Azure and setup of Compute and Networking.Azure - Automation.O365 - Exchange and other Email migration to Exchange Online.O365 - Administration and Configuration: Exchange, Teams, Office Apps, Flow, PowerBi Gateway, Security Centre.MSP Automation tool (N-central and Connectwise Automate) implementation, installation, Patch management, updates Monitoring, Reporting and migration. Project management,Project Quote and Statement of Work.Solution design, implementation and delivery for infrastructure and System-related projects.Server hardware, SAN, UPS and other network devices installation, implementation and configuration.Migrating of VMs from old servers to new server.Migrating roles, function, services and applications from old servers to new servers.Implementation and maintenance of Windows-based servers including Active Directory, WSUS, Patch management, Group Policy, DHCP, DNS, SQL, IIS, Exchange, File, Print, Certificate Authority and Network Policy Server. Powershell and SQL scripting. VMware and Hyper-V Cluster implementation, configuration and support.Linux server installation, configuration and support. Solution design, implementation and configuration of backup infrastructure and retention policy for backup systems (Windows backup, Veeam Backup and Azure Backup).Office 365 new setup and migrating existing email solution to Office 365.Taking escalation of P1 and P2 ticket.Incident review reporting and management.Docker EE and Portainer setup and support.Setup managed Antivirus platform for clients using Symantec, Webroot and McAfee.Strategic planning initiative. Cyber Security improvementAll the responsibility which is already listed below for my role in Designertech.

• Project management, Project Scope, Project technical work and Project Quote. Statement of Work• Solution design and implementation.• Fortigate, Cisco, Sonicwall firewall configuration management and Migration.• Azure migration and setup of Compute and Networking.• Server hardware, SAN, UPS and other network devices installation and configuration.• Migrating VMs from old host to new host or to Azure.• Migrating roles and services from old servers to new servers.• Office 365 new setup or Migrating existing email solution to Office 365• Taking escalation of P1 and P2 ticket.• Incident review reporting and management.• Application support (SQL database and IIS).• Docker (Docker EE, Docker CE and Portainer).• Setup managed Antivirus platform for clients using Symantec, Webroot and McAfee.• Intune deployment.• Mentoring colleagues.• All the responsibility which is already listed below for my previous role in Designertech.Intune deployment.Mentoring colleagues.Vendor Management.Establishing standard & policy and documentation methodologies.Identify continuous improvement opportunities and take appropriate action.

• Onsite desktop and systems support. • Service desk role in the morning. • All the other MSP responsibility which is already listed below for my role in Designertech.

• MSP Engineer for multiple customers.• Infrastructure support and management for Internal and external customers.• Office 365 Support and configuration.• Desktop support and management.• Remote monitoring using ConnectWise Automate.• EVA (Visitor Arrival Administration) support and configuration.• Application support design by developers.• DNS, DHCP, DC, File Print, VPN, IIS and SQL support and management.• IBM cloud, ViFX and Azure support and management.• Patching of Servers and PC’s.• Veeam backup support and management. • Onsite support and remote support.• Site audit and documentation. Process improvement. • Switch, Router and Firewall support, configuration and management.• mDaemon support.• Change request and review.• VoIP phone support and configuration.• Documentation and implement Process, Procedures, checklist and discovered information.• Antivirus control centre support and management.• Monitor and manage multiple client’s local data centre.• Certificate renewal and configuration. • Server 2016, 2012, 2008 and 2003 support.• Linux support

• Project Management - various project running simultaneously• Refreshing PCs, Installing, Repairing and Upgrading PCs and Servers• Imaging laptop and desktops.• Windows XP to windows 7 migration• Migration MS office 2003 to MS office 365• Removing virus and malware• Cisco VPN support.• Diagnosing and Resolving or Escalating Hardware and software issue• Installing and troubleshooting Printers. (Multi-function, Laser, Fax, Thermal and Label Printer)• Android devices, Windows Phone, iPad and iPhone support.• Repairing Windows Phone and Apple smart devices.• Email Support on Smart Devices. Office 365 configuration• 2nd and 3rd level support escalated by service desk• Onsite support at Henkel Group• Networking duties: Patching, testing, designing, switching and routing. • Installing and configuring VM Ware, Windows 2003 and 2008 server. • Managing and administration of Active Directory, DNS and DHCP, Print, Domino, SQL and File server• Domain Migration for users and computers• File and Print Server Migration• Migration from Domino mail to Office 365 outlook• Security patches for servers• PABX – Omni Vista administration• SAP problem analysis support.• Documentation Process, Procedures and all useful information.• Knowledge base update and feedback contribution• Started Asset management process for NZ Site • Backup Management duties. Backup and Restore tasks• Backup Strategies and Restore test.

• Repairing and upgrading Laptops and PCs• Installing windows XP and other business application• Configuring Google apps and MS Outlook• Configuring IPAD and smart phones to Synchronize with laptops and PCs• Installing and configuring printers• Providing Desktop Support to clients by phone and team viewer• Working in the team to provide business solutions• Configuring routers, VoIP router and switch. Network cabling, testing and wiring • Backing up data and recovery.• Designing business documentation for IT Guys• Removing virus and malware• Migrating user data to new machines• Configuring remote desktop connection using static and dynamic IP address• Configuring Synology Server and connecting to clients, drive mapping.

• Repairing and upgrading Laptops and PCs• Imaging laptop and desktops.• Resolving customers problem *escalated by service desk• Installing PC's, Monitors and docking Station• Migrating user data and setting from old PCs to a new PC.• Managing Active Directory, DNS and DHCP, Print and File share server• Updating HIMS *HP's asset management software. • Diagnosing and Resolving or Escalating Hardware and software issue• Backing up data and recovery.• Removing virus and malware• Onsite support at Fonterra and Commonwealth Bank of Australia• Application, MS office and Citrix support

• Configuring DSLAM equipments.( ICAM and ACAM)• Monitoring DSLAM equipment and identifying faults.• Setting up and Troubleshooting email clients and webmail.• Setting up modems and routers.• Logging calls and fixing the issue or escalating to responsible team• Testing DSL lines and equipments• Handling customer complains. • Dealing with suppliers and external team to resolve customers problem• Troubleshooting connectivity issue between computers and modems and routers• Troubleshooting Wireless connections. • Remote support to client on the phone and remote access tools.• Investigating on IP address issues • Troubleshooting connectivity and data transfer issue to Internet.• Providing support to customer on Windows, Linux and Mac• Providing support on any email clients and applications.• Writing and updating knowledge base• Providing feedback on process improvements.• OOT, ICMS, SPM, OFM and many telecom applications• escalating case to Chorus, Alcatel Lucent, Transfield, VS and Downers