Worked for a tech start-up with multiple verticals in non-voice operations and process management, offering variety of IT services including back office solutions, data entry work, document management services, process design for various client needs, and more. Leveraging the latest imaging technology to automate rebate processing including submission and validation which could otherwise be slow, error-prone, and cumbersome paper-sensitive process.

- Strong analytical skills with focus on efficiency and quality- Attention to detail and curiosity- Genuine interest in managing people and processes- Strong project structuring skills, secondary and primary market research skills- Ability to survive in fast pace environment sometime working on slightly vague instructions from clients and senior management- Adhere & exceed client defined quality norms- Review risks and issues that require leadership intervention. Propose alternatives and recommendations to mitigate these risks - Review project work plan and identify slow moving work streams and deliverables that are at risk of slippage- Handle & record escalations appropriately- Capture and analyse SEC (U.S. Securities and Exchange Commission) data related to start-up funding activities.- Design company specific and Industry specific reports- Tracking company specific social media channels and identifying the reach, relevance and resonance of potential customers- Content moderation for a NY based startup which makes recommendations and decisions based on users' interest- Train and mentor a team of 15-20 research analysts on various research and social media projects- Provide regular & systematic feedback to team on performance indicators and conducting team meetings to set up targets