Sr.Fm Engineer
iGATE provides comprehensive range of flexible infrastructure management solutions designed to suit your organization's requirements.Project Role : I was cluster head for one of the six clusters in HR-PJ circle. Taking care of all Reliance Infocomm sites & external customers in the Bathinda cluster. Administration of 350 computers and other IT equipments in Bathinda Cluster.Installation and maintenance the hardware/software & networking of desktop computer, laptops and servers.Remotely supported provided to remote users.Handling the technical escalations from the FM Engineers and Field Engineer.Installation and configuration of Lotus Domino Clients & Microsoft Exchange client. Administrating DNS, DHCP, File Server, Disk Quotas & User in Windows,Linux. V-SAT Installation at Reliance Media Convergence Nodes (MCN) and Retail Outlets Installing the latest virus protection software/patches and conducting software upgrades.Day to day Helpdesk, MTTR & SLA management, maintenance the IT asset, establishing IT asset Identification System (Tagging) and periodic IT asset audit verification. Maintain the FRM/QRM/MIS reports and ISO documents.Working and administration of fault management software, Remedy Helpdesk management for IT assets management and IT support services.Handling the vendors and coordinating with the vendors contracted to provide support. Configuration of Cisco 3745/3631/1651 Routers, D-Link Router, Nortel 420BayStack, passport Switches, Cisco 2950 Catalyst Switch, Cisco Access Point, ISDN Line, IOS updating TFTP Server, VLANs, Access List & E1 line termination.Achievement Worked as RO (Retail Outlet) Project Lead in Reliance Petroleum’s Retail Outlets in HR- PJ circle, to handle all the IT activities (which include V-Sat Installation’s/ Cisco Routers/Switches/E1 lines terminations/Cisco Access points/ MP-RAS UNIX Servers & Desktop related queries) & Administration of RO’s.