Sandeep Kumar Email & Phone Number

Boston, MA, US

Southborough, MA, US

- Planned Requirement elicitation workshops by researching the vision, stakeholders and related RACI mapping- Conducting face-to-face interviews with multiple stakeholder’s to document explicit and implicit business needs.- Conducting in person and online workshops for requirement elicitation and documenting the outcomes.- Working with the system architect.

Southborough, MA, US

- Developed a PoC for a chat-based AI Virtual Assistant for the FCS to answer queries related to specific products, based on the technical documents available- Interactive multi-lingual (English & Spanish) text-based chat experience to end user (FCS)- Refined the Virtual Assistant specific to document repository (for shortlisted products) based on feedback.

Southborough, MA, US

Enterprise data strategy and analytics for cell therapy and related business process on AWS(Supply Chain, CAPA, Complaints, Order Management, Quality).- Product & Program Management: Enterprise Data Strategy to consolidate all business data into a Centralized Warehouse – based on AWS- Product & Program Management: Led digital transformation of Supply Chain.

Southborough, MA, US

Industry: Medical Devices-Product Management @ FreseniusProduct solution and strategy:- In-field remote device update capability for medical devices- Global solution alignment between U.S. and EMEA markets based on FDA regulations vs MDR regulations and user behaviour- Device interoperability between fleet of medical devices (IEEE standards/HL7/FHIR).

Southborough, MA, US

• Industry: Healthcare & Life-Sciences (Medical Devices, Product Management @ Fresenius Medical Care)Achievements:
• Designed Connected Device Update capability medical devices in line with FDA requirements.
• Working on fleet of devices' interoperability (IEEE standards/HL7/FHIR)
• Working on a concept of patient authentication solution for medical devicesRole & Responsibilities:- Product Vision, Ideation and Lifecycle planning (Over the next 2-3 years) of new Dialysis devices- Existing system /.

Southborough, MA, US

• Industry: Healthcare & Life-Sciences Achievements:
• Designed a monthly QAI monitoring platform Government reporting (CMS) (over 35 Clinical KPIs involving 2 LOBs) for a Dialysis major in the US. This resulted in 84% reduction in paper-based data collection across U.S..
• Designed a historical data-extraction and response-generation solution for External Survey from CMS for both In Center and Acute Business. This reduced time and effort by 80%.
• Designed a system to address and plug revenue leakage due to rejected charges from CMS. This led to acquiring "Five-Star Quality Rating" from CMS.
• Designed a Strategic Enterprise Repository of all facilities (over 2800 across US) including regulatory, financial and certification properties to be viewed from one dashboard.
• Improved the enterprise wide Access Management system to centralize and automate the on-boarding process of all clinical applications across 2800 facilities.Role & Responsibilities:- SME interviews and Session.

Southborough, MA, US

• Industry: Legal (Personal & Business Legal Services @ Irwin Mitchell)Achievements:
• Designed a unified 'Strategic Case Management System' for a Legal major in the UK to cater to varied processes across 17 LOBs
• 27 reusable processes ensured 70% re-usable components and 30% functionality were specializations, specific to each LOB
• Mapped out Enterprise-wide Business process across the 17 LOBs, based on key SME interviews across the firmRole & Responsibilities:- SME interviews & Business process mapping (As-Is modelling)- Gap analysis & System.

Southborough, MA, US

• Industry: Supply Chain (Warehouse Management System @ FedEx)Achievements:
• Designing an end-to-end warehousing solution and integration with 5 diverse partner legacy systems in Asia pacific.
• The comprehensive solution included - Inbound; Allocation Logic; Putaway Logic; Bin Location Logic; Returns; Order Receiving; Inventory Allocation Logic; Bin Transfer; Outbound; Shipping; Tracking; Delivery; Warehouse.
• Architecture modularization ensured customizability and scalability
• Solution design consisted 48 reusable modules across 6 major divisions for information and material flow (amongst 5 partner systems) using IBM SterlingRole & Responsibilities:- Lead RFP analysis with business and.

Southborough, MA, US

• Industry: Telecom (A white labeled CRM system @ British Telecom)Achievements:
• A white labeled managed service (WLMS) CRM system was designed to serve direct clients (To sell, manage and troubleshoot telecom orders)
• A customizable product catalogue enabling bundling of various telecom products (Line, broadband, FTTC/FTTP and TV)
• Solution included end-to-end telecom CRM solution including Line Provision, troubleshooting, home-movement, end-to-end billing, MIS reporting, portability, etc.
• This WLMS solution enabled 80% components reuse and enabled re-platforming new systems with only 20% modifications
• System implementation was done using SOA architectureRole & Responsibilities:- Business process mapping (As-Is modelling) & Gap analysis- Requirement elicitation workshops- Requirement elaboration (Use Cases / User.

Armonk, New York, NY, US

• Assessing major pain points of the Sales community offerings from the Pre-Sales team- Assessing effectiveness of ongoing branding excercises conducted by Pre-Sales Team- Re-engineering the product offering and branding.
• Identified the 5 major KPI’s to assess the effectiveness & communication of the 15 offerings by STH, IBM
• Impact & Gap Analysis of the current-offerings and required-offerings for Sector Sellers & Brand Sellers
• Surveyed 97 Partners & Managers of the 6 Sectors to Quantify the pain areas of each offering
• Engineered phased Improvement roadmap and 15 New recommendations for improved communication

Mumbai, Maharashtra, IN

• Collaborating in requirements analysis for web application for Credit Card online portal- Coordinating with the client managers for quality assurance as per requirements- Involved end to end in the software testing.
• ‘On the Spot’ Award, ‘Star of The Quarter’ Award, ‘Best Team’ Award, ‘Star Team’ Awards at TCS
• Published 3 internal papers in TCS internal knowledge sharing portal, Knowmax
• Selected for "QA process improvement project" in IMPACT
• Client Recognition and onsite manager appreciations for targeted, on-time quality testing, that led timely time-to-market deadlines.

Mba, Business Administration And Management, General | Business Systems

B.Tech., Eee