Sandeep Kumar Email & Phone Number

Boston, Ma, Us

Southborough, Ma, Us

- Planned Requirement elicitation workshops by researching the vision, stakeholders and related RACI mapping- Conducting face-to-face interviews with multiple stakeholder’s to document explicit and implicit business needs.- Conducting in person and online workshops for requirement elicitation and documenting the outcomes.- Working with the system architect to develop a solution architecture- Document the process and related approval.- Business process mapping (as-is process) of current (business architecture) system using process modelling tools - Suggesting improvements (process remodeling) to the existing system to SMEs in joint sessions to arrive at to-be process. - Case building and presentation to the business users displaying impact analysis of to-be and as-is systems and sign-off. - Finalizing and lodging the high-level requirements as Requirement Specification templates. (Defined Business Capability Model)- Aligned requirements with Solution Architecture framework, V&V and Regulatory, Compliance, Impact assessment and Risk assessment strategy.- Finalized user workflows and key decisions- Reviewed ongoing UI/UX mockups w.r.t. finalized workflows- Prioritized product backlog on feature level - Identified key open questions for implementation phase.

Southborough, Ma, Us

- Developed a PoC for a chat-based AI Virtual Assistant for the FCS to answer queries related to specific products, based on the technical documents available- Interactive multi-lingual (English & Spanish) text-based chat experience to end user (FCS)- Refined the Virtual Assistant specific to document repository (for shortlisted products) based on feedback from field users (using prompt-engineering and few-shot training methodologies)- Virtual Assistant allows examination and reference relevant document for review (English, Spanish and English-to-Spanish translated documents)- Ability to capture user’s feedback on chat response for offline insights generation- Assess the applicability of 3rd party provider zammo.ai to train the Virtual Assistant

Southborough, Ma, Us

Enterprise data strategy and analytics for cell therapy and related business process on AWS(Supply Chain, CAPA, Complaints, Order Management, Quality).- Product & Program Management: Enterprise Data Strategy to consolidate all business data into a Centralized Warehouse – based on AWS- Product & Program Management: Led digital transformation of Supply Chain and Quality business units for Cell Therapy.- Different data ingestion strategy and implementation (Connection to various source systems; flat files; SFTP; etc.)- Planning and monitoring with business for various system update / upgrade and impact assessment on the Enterprise data warehouse- Planning and implementation of Business Reporting Layer- Leading program topics and liaison with Business team related to data movement from source systems to the Enterprise data. - Weekly project status reporting and presentation to the Global Supply Chain and Global Quality LOB owners.- Drafting ingestion protocols and solutioning with various 3rd party data providers- Project management: Managed a team of 9 resources for digital transformation for TechOps unit (Project plan, Implementation approach, team management, project tracking, timelines alignment and time-boxed reporting)

Southborough, Ma, Us

Industry: Medical Devices-Product Management @ FreseniusProduct solution and strategy:- In-field remote device update capability for medical devices- Global solution alignment between U.S. and EMEA markets based on FDA regulations vs MDR regulations and user behaviour- Device interoperability between fleet of medical devices (IEEE standards/HL7/FHIR) - Medical device cybersecurity strategy for manufacturing and in-field servicesContactless identification at medical device:- Conceptualization of patient and clinicians' touchless authentication for medical devices- Proof-of-concept and technology assessment for solution (QR code, NFC, Palm vein scan and facial recognition)- Discussions with vendors for implementation strategy, SOW, and technical discussions- Project management, integration for end-to-end patient experience - Assessment and finalization of winner technology option (based on suitability, usability, and cost) Product Release cycle management:- Project management and tracking release activities of software and hardware projects- Tracking of phased medical software- Alignment of software and hardware dependencies - Team management and Weekly Stakeholders ReportingRole & Responsibilities:- Product Vision, Ideation and Lifecycle planning of medical devices- Existing system, solution analysis, pain points, and Gap Analysis, Solution design- Assessment of Competitor trends, market analysis and Customer needs assessment to identify solution partners- Stakeholders' interviews and workshop to assess pain points and for Enterprise wide, Cross-platform solution alignment- To-be modelling of future state with suggested improvements and case building. Requirements workshops and related sign off.- Structuring Operating Model, Cost projections and related department agreements for Business case to secure funding- Project plan, Implementation approach, Timelines alignment and time-boxed reporting.- Risk assessment and mitigation strategies.

Southborough, Ma, Us

Industry: Healthcare & Life-Sciences (Medical Devices, Product Management @ Fresenius Medical Care)Achievements: • Designed Connected Device Update capability medical devices in line with FDA requirements.• Working on fleet of devices' interoperability (IEEE standards/HL7/FHIR) • Working on a concept of patient authentication solution for medical devicesRole & Responsibilities:- Product Vision, Ideation and Lifecycle planning (Over the next 2-3 years) of new Dialysis devices- Existing system / solution analysis, pain points, and Gap Analysis- Assessment of Competitor trends, market analysis and Customer needs (based on feedback)- Various stakeholders' discussion for Enterprise wide, Cross-platform solution alignment- Structuring Operating Model, Cost projections and related department agreements- Business Case preparation & Securing Funding- Identifying solution partners- Lead solution design discussion, POC plan, Implementation approach, timelines, etc.- Vendor analysis for probable solution and finalizing approachAdditional Roles:- Project management and release activities of many small projects simultaneously- Team management and Weekly Stakeholders Reporting

Southborough, Ma, Us

Industry: Healthcare & Life-Sciences Achievements: • Designed a monthly QAI monitoring platform Government reporting (CMS) (over 35 Clinical KPIs involving 2 LOBs) for a Dialysis major in the US. This resulted in 84% reduction in paper-based data collection across U.S., reduced the time involved in doing so and ensured CMS QAPI compliance for all clinics.• Designed a historical data-extraction and response-generation solution for External Survey from CMS for both In Center and Acute Business. This reduced time and effort by 80%.• Designed a system to address and plug revenue leakage due to rejected charges from CMS. This led to acquiring "Five-Star Quality Rating" from CMS.• Designed a Strategic Enterprise Repository of all facilities (over 2800 across US) including regulatory, financial and certification properties to be viewed from one dashboard.• Improved the enterprise wide Access Management system to centralize and automate the on-boarding process of all clinical applications across 2800 facilities.Role & Responsibilities:- SME interviews and Session Facilitation (Brown papering, Brainstorming, Swim Lanes, etc.)- Business process mapping (As-is process); gap analysis and System improvements (To-Be modelling)- Business Case preparation, presentation, and approval- Requirement elicitation and User Experience workshops- Partner with Product Owners for Product Backlog, Prioritization, Use Cases / User stories; BRD; FSD; System Interface documents; Data flow sheet- Partner with PM during planning, inception and execution phases- Coordinate with LSAs for estimations and with PM during execution (SDLC Waterfall and Scrum Methodology) - Defects’ management and UAT phases.- Post Release activities (Show & Tell; Roadshows; Training Sessions; Training Videos; Feedback and Prioritization; Next-phase Product Backlogs; Stakeholders reporting and Monitoring)Additional Roles:- Project management and release activities of many small projects simultaneously

Southborough, Ma, Us

Industry: Legal (Personal & Business Legal Services @ Irwin Mitchell)Achievements: • Designed a unified 'Strategic Case Management System' for a Legal major in the UK to cater to varied processes across 17 LOBs• 27 reusable processes ensured 70% re-usable components and 30% functionality were specializations, specific to each LOB• Mapped out Enterprise-wide Business process across the 17 LOBs, based on key SME interviews across the firmRole & Responsibilities:- SME interviews & Business process mapping (As-Is modelling)- Gap analysis & System improvements (To-Be modelling): Enterprise Architect 9.0; Swim Lane diagrams, Brown papering- Case building, presentation, and approvals - Requirement elicitation workshops (DCO methodology - Pega 7.1.6) - Requirement elaboration (Use Cases / User stories; Data source flow sheet) - Coordination with LSAs for estimations and with PM to plan and execute scrums. - Defects’ management during the system test and UAT phases.- Post Release activities (Show & Tell sessions; Roadshows; Training Sessions; Training Videos; Next-phase backlogs)

Southborough, Ma, Us

Industry: Supply Chain (Warehouse Management System @ FedEx)Achievements: • Designing an end-to-end warehousing solution and integration with 5 diverse partner legacy systems in Asia pacific. • The comprehensive solution included - Inbound; Allocation Logic; Putaway Logic; Bin Location Logic; Returns; Order Receiving; Inventory Allocation Logic; Bin Transfer; Outbound; Shipping; Tracking; Delivery; Warehouse integration with the upstream, downstream customer and Carrier System• Architecture modularization ensured customizability and scalability• Solution design consisted 48 reusable modules across 6 major divisions for information and material flow (amongst 5 partner systems) using IBM SterlingRole & Responsibilities:- Lead RFP analysis with business and technical teams- SME interviews & Business process mapping (As-Is modelling) (MS Visio)- Business Solution design; HL Epics formulation, Data source flow sheet, etc.- Coordination with LSA on System Architecture design- Software product analysis to determine the best suited product for implementation- RFP response drafting, reviews & Approval- Assist in costing and estimates and RFP response finalization- Response submission and presentation

Southborough, Ma, Us

Industry: Telecom (A white labeled CRM system @ British Telecom)Achievements: • A white labeled managed service (WLMS) CRM system was designed to serve direct clients (To sell, manage and troubleshoot telecom orders) • A customizable product catalogue enabling bundling of various telecom products (Line, broadband, FTTC/FTTP and TV)• Solution included end-to-end telecom CRM solution including Line Provision, troubleshooting, home-movement, end-to-end billing, MIS reporting, portability, etc.• This WLMS solution enabled 80% components reuse and enabled re-platforming new systems with only 20% modifications• System implementation was done using SOA architectureRole & Responsibilities:- Business process mapping (As-Is modelling) & Gap analysis- Requirement elicitation workshops- Requirement elaboration (Use Cases / User stories; Data source flow sheet) & approvals- Coordination with LSAs for estimations- Project execution support via scrum- Defects’ management during the system test and UAT phases- Post Release activities (Show & Tell sessions)

Armonk, New York, Ny, Us

- Assessing major pain points of the Sales community offerings from the Pre-Sales team- Assessing effectiveness of ongoing branding excercises conducted by Pre-Sales Team- Re-engineering the product offering and branding exercises from Pre-Sales team to Sellers' community to increase effectiveness of sales (and hence, help in revenue enhancement)Achievements:• Identified the 5 major KPI’s to assess the effectiveness & communication of the 15 offerings by STH, IBM• Impact & Gap Analysis of the current-offerings and required-offerings for Sector Sellers & Brand Sellers• Surveyed 97 Partners & Managers of the 6 Sectors to Quantify the pain areas of each offering• Engineered phased Improvement roadmap and 15 New recommendations for improved communication

Mumbai, Maharashtra, In

- Collaborating in requirements analysis for web application for Credit Card online portal- Coordinating with the client managers for quality assurance as per requirements- Involved end to end in the software testing life-cycle- Mentoring and conducting knowledge transfer sessions for associates joining the projectAchievements:• ‘On the Spot’ Award, ‘Star of The Quarter’ Award, ‘Best Team’ Award, ‘Star Team’ Awards at TCS• Published 3 internal papers in TCS internal knowledge sharing portal, Knowmax• Selected for "QA process improvement project" in IMPACT • Client Recognition and onsite manager appreciations for targeted, on-time quality testing, that led timely time-to-market deadlines.

Mba, Business Administration And Management, General | Business Systems

B.Tech., Eee