Sandeep Mohan Mekala Email & Phone Number

Auckland, New Zealand

Install and Splice 2F- 344F and category 6 Structured cable Distribution System (HYBRID) UFB Network design and Installation MDU Network Design and Installation Programming SLIDs on ONT Install, repair, maintain and test residential / business telecommunication service (POTS and DSL) Install BUDI, FTP, FAT, and ONT Accurately test Fibre and Copper (multi-mode and single-mode) cables to required certification parameters using Chorus-approved equipment Performing administrative tasks including but not limited to, as-builts, test results, and completing safety reports.

Auckland, New Zealand

First Point of contact for Migrating User Profiles from VF-NZ to VF-ROOT.SharePoint Migrations using Citrix XenApp.Migrating laptops and desktops to Windows 8, assigning new asset tags, allocating respective laptops or desktops to respective users, and updating information in Spider.Service desk, both on-call and email support.Working on BMC Remedy Incident Management system, raising, resolving, and closing down tickets.Managing and pushing applications from “SPIDER”, similar to SCCM.Managing and working on Active directory and indigenous software “TPS” (Technical Provisioning Service).Group policy management, allocating users to respective groups and permissions. Using a Remote Desktop tool called Fast Viewer.Managing and troubleshooting the F5 application that is used as a secure VPN connection.Managing Bit Locker which is used as a User Level Security.Providing Mobile Device Management (MDM) for users using MDM console for mobiles on IOS, Android, and Windows platforms.Working and troubleshooting Microsoft Office Suite 2013.Working through SLAs, and updating known error databases.Troubleshooting indigenous and private vendor applications on new Windows 8.1 laptops.Training users and making sure the business runs as usual on new Windows 8.1 machines.Mapping Drives and troubleshooting Network issues.On-field services, manual installation of software and hardware.

Auckland, New Zealand

Windows migration from XP to WINDOWS 7 and field services.Service desk and Technical support both on-call and text support.Team coordination and team management in absence of a team leader.Troubleshooting issues with remote desktop tools.Working with MS office suite 2010, managing and troubleshooting network and USB Printers (label & normal) and cabling when required.Floor walking through all the migrated systems and troubleshooting issues.Managing Active Directory, resetting passwords, and adding new users.Building good rapport with users, and technical team at higher levels.Escalating the issues to higher levels and reporting according to ITIL standards. Installation and upgrading of hardware and software.Checking and working on networking issues.Managing tickets, and fulfilling companies ’SLAs.Maintaining and updating a knowledge base and known error database.Day-to-day reporting of unsolved and logged issues to Team Leader.Follow-ups of all unsolved issues and taking necessary actions towards them.

Diploma In Network Technology Management - Level 7

CCNA (640-802) CCNA Security (640-554) CCNA Voice (642-436) CCNP (642-902) ITIL (V3 Foundation) Project Management

Bachelor'S Of Electronics And Communication Engineering