Who is Sandeep Modak? Overview
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Sandeep Modak is listed as Senior Consultant at HCLTech, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Sandeep Modak.
Sandeep Modak previously worked as Senior Manager at Wipro and Workplace Solution Consultant at Tata Consultancy Services. Sandeep Modak holds Master Of Computer Applications - Mca, Computer Programming, Specific Applications, A from Birla Institute Of Technology, Mesra.
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HCLTech
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Profile bio
About Sandeep Modak
My primary expertise lies in delivering business transformation and assisting enterprise IT functions to onboard and sustain digital enablers. I possess extensive experience in Global Service Delivery, Service Desk Function, IT Service Management, positioning and implementation of End-User Computing products such as Conversational AI, User Experience Management solutions, and consulting around other Service Desk Automation levers.In the later half of my career, I have played a pivotal role in supporting service delivery and pre-sales fraternities in integrating NextGen EUC and ITSM products into their proposed solutions for various client engagements. My contributions involve highlighting the business value and tangible cost benefits, thereby defining the digital transformation roadmap for the clients.
Listed skills include Incident Management, Itil, It Service Management, Problem Management, and 36 others.
Current workplace
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8 roles
Sandeep Modak work experience
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Senior Consultant
Enabling automation and process transformations to yield CX growth and values realisation for our client’s business
Senior Manager
I have been playing a key role in enhancing client and service delivery experiences by leveraging a range of services offerings and EUC products and platforms. This includes conducting product demonstrations, engaging in technical discussions, and providing solutions and defense. I have been an integral part of the EUC Practice, contributing to the enhancement of IT Service Desk capabilities and transformation offerings.Additionally, I support pre-sales pursuits by accommodating EUC transformation tools and technology stack for potential opportunities. I have been actively involved in evaluating and assessing the feasibility of tools and platforms for various service delivery engagements. Furthermore, I have made significant contributions to product development activities, shaping propositions, and refining business service offerings.My responsibilities have also encompassed product baselining, prototyping, Proof of concept development and empaneled partner management.
Jun 2022 - Nov 2023
Workplace Solution Consultant
I have worked as a Workplace Solution Consultant within the Global Technology Tribe, where I was supporting RFP/ RFI/ RFQ processes across multiple business verticals. My role involves handling low and medium complexity deals related to Service Desk and Workplace solutions, working collaboratively with technology subject matter experts and Centers of Excellence from various business units to incorporate their insights into solution response.
Oct 2021 - May 2022
Business Consultant
I have played a pivotal role in Tech Mahindra's Business Transformation Services, focusing on strengthening IT Service Desk capabilities and transformation offerings. This involved actively participating in proactive/reactive RFP/ RFI bids by identification and projection of transformation opportunities for the potential customers. Also worked with the existing Service Desk engagements for mining opportunities for service transformation and driving them for implementation and delivery.
Jul 2019 - Sep 2021
Consultant Of Itsm & Workplace Technologies
I have worked with the ITSM COE to render process orchestration over the ServiceNow platform for various customer engagements. Later, within the Digital Workplace Practice, I played a key role by rendering functional consulting for the development of their in-house IT Chatbot solution to enhance self-service capabilities. I have contributed as a Conversation and UX designer, since incubation till full-scale deployments. The platform was later patented as an organic IP of HCL. It also helped our practice in winning the prestigious Ideapreneurship MAD JAM season 6 finale.
Jun 2015 - Jun 2019
Itsm Process Manager
I began as an ITSM Process Manager, overseeing service quality and governance of Service Operations for an American multinational conglomerate. Subsequently, I have supported an Australian government client, leading process re-engineering and ITSM tool transition. There I have automated 100+ service catalog items. My efforts were acknowledged and rewarded by our APAC business unit in 2014. I have also obtained Lean implementer certification during that period.
May 2012 - May 2015
Regional Incident Manager
I have maintained a strong track record at IBM, where I have supported global service desk operations for a leading Swiss Pharmaceuticals client, handled Incident and Service Request operations, led service improvement initiatives, and successfully handled Major Incident management for APAC regional service delivery unit, earning recognition as the Best Critical Incident Manager in 2011 from IBM India’s Service Management fraternity, while consistently applying IBM's global delivery framework for quality and defect prevention initiatives.
Oct 2008 - Apr 2012
3 education records
Sandeep Modak education
Master Of Computer Applications - Mca, Computer Programming, Specific Applications, A
Mca, Computer Science, 7.1
Birla Institute Of Technology
Bca, Computer Applications
The University Of Burdwan
FAQ
Frequently asked questions about Sandeep Modak
Quick answers generated from the profile data available on this page.
What company does Sandeep Modak work for?
Sandeep Modak works for HCLTech.
What is Sandeep Modak's role at HCLTech?
Sandeep Modak is listed as Senior Consultant at HCLTech.
Where is Sandeep Modak based?
Sandeep Modak is based in Noida, Uttar Pradesh, India while working with HCLTech.
What companies has Sandeep Modak worked for?
Sandeep Modak has worked for Hcltech, Wipro, Tata Consultancy Services, Tech Mahindra Business Services, and Hcl Technologies.
How can I contact Sandeep Modak?
You can use AeroLeads to view verified contact signals for Sandeep Modak at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Sandeep Modak attend?
Sandeep Modak holds Master Of Computer Applications - Mca, Computer Programming, Specific Applications, A from Birla Institute Of Technology, Mesra.
What skills is Sandeep Modak known for?
Sandeep Modak is listed with skills including Incident Management, Itil, It Service Management, Problem Management, Change Management, Management, Service Desk, and Service Management.
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