Last positioned as Sustaining Engineer for Dell EMC UNITY product line. Sustaining being the “last line of defense” for customer escalations; hence my core responsibility is to bring he most complex field escalations to closure(by analyzing logs, crash, remotely working on customer box). Other responsibilities include writing knowledge base article, providing external/internal training, helping sales/marketing team and various other activities

Worked as a Quality Analyst testing mid-range storage products as a part of Midrange Quality Engineering Unit. Worked on Functional testing and system testing Data protection and Data mobility of customer builds and hotfixes for various mid-range storage systems. Responsibilities involved leading the entire test process, startig from analyzing the Bug fixes, bucketing them, reaching out to architects, discussing with developers and conducting sessions for the team. Handled multiple parallel… Show more Worked as a Quality Analyst testing mid-range storage products as a part of Midrange Quality Engineering Unit. Worked on Functional testing and system testing Data protection and Data mobility of customer builds and hotfixes for various mid-range storage systems. Responsibilities involved leading the entire test process, startig from analyzing the Bug fixes, bucketing them, reaching out to architects, discussing with developers and conducting sessions for the team. Handled multiple parallel releases (major,minor and hotfixes) with highest quality. Designed test scripts using Perl in a test automation framework. Improved the efficiency of over 15 test suits over a period of 2 months. Expertise in test case execution, logs bugs in Remedy, recreate them as needed and provide detailed steps and attachments to developers. Show less