Sandee Powers Email & Phone Number

United States

Lebanon

Primarily responsible for evaluating transfer credit, assisting students with program evaluation and senior checks, registration process, graduation, student advising, and all other office functions. Study abroad coordinator advising and administrating all campus study abroad programs. Work involves strong interpersonal and computer skills.

Benefit ServicesProcess and adjust Blue Cross Blue Shield Texas, Illinois, and Oklahoma claims per policy. Investigate contestable conditions by requesting and reading medical records. Then determining if the investigation should be closed or pursue further action. Mentored multiple trainees. Work involves the ability to adapt to new procedures.

Handled inbound customer account maintenance calls. Assisted Texas and New Mexico members and agents with billing, plan changes, appeals process, and general account maintenance. Requires knowledge of policies and procedures, strong communications skills, and ability to navigate multiple computer systems.

TeleserviceHandled inbound inquiries. Assisted Illinois customers through the process of choosing the plan that best suited their needs. Gave direction and guidance on application process. Required a great knowledge of all products and ability to explain various aspects of the product and process from the most basic level of understanding to more complex.

Register, advise, and counsel students, assisting them with starting school.Work involves communication and listening skills, data entry, ability to work ina team and motivating self and others.

Business to business telemarketing/customer service. Handling both outboundand inbound sales/customer care inquiries. Work involves excellentcommunication skills, data entry, clerical, computer and peer training.Required the ability to work alone, self monitor, and self motivate.

Master'S Degree, Higher Education/Higher Education Administration

Activities and Societies: Kappa Delta Pi (2013) Phi Kappa Phi (2019)

Education record

Principles of Insurance: Life, Health, and Annuities LOMA 290 Insurance Company Operations LOMA 301 Insurance Administration LOMA 311.

Ba, Psychology

Information Technology

Education record