Sandeep Pramanik Email and Phone Number

• Holds an MBA degree, a PRINCE2 (Project Management) Practitioner, ITIL Expert certified professional with overall 16+ years of experience; currently working with Altera Digital Health (Formerly Allscripts ) as Manager Technical Support• Expertise in planning, executing & implementing projects in compliance with quality standards & policies• Experienced in change management operations and implementation of change management processes and policies across org.• A keen planner & implementer with a proven track of developing operational policies/norms, systems & controls, motivational schemes, and customer service standards• Proficiency in monitoring SLAs, ensuring timely closure of priority tickets, managing escalations and implementing & migrating systems to upgraded versions to achieve maximum efficiency in various operations• Possess excellent interpersonal, communication, analytical and organizational skills with proven capabilities in team management and customer relationship management