-Analysing performance reports against targets on a weekly/monthly basis with Team Managers and investigate causes for performance deviations; conducting client / internal review calls and handling escalations-Coordinating with HR to ensure high employee morale and retention initiatives coaching and mentoring subordinates-Growth and development of the partners, making a stabilized and control environment for the sellers.-Business Strategy: Trend analysis, account auditing and controls implementation to ensure contractual compliance, risk assessment and fraud control.-Market understanding: Develop business model, understand the gap and opportunities and create a visible business to serve.-Owing cost improvement and overall portfolio management. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level-Vendor Management : Develop deep standing relation making win-win situation for the business and client.-Responsible for driving continual improvement within the vertical and identifying the areas of process improvements or synergies & proposing solutions which lead to increased process efficiency/revenue and/or reduced cost

Strategic full-life cycle Talent Acquisition & Sourcing enthusiast! Continuously and proactively driving new recruiting and sourcing channels that evokes a strong talent pipeline. Savvy in Social Media networking with influential presence on LinkedIn, Twitter, Google+, combined with utilizing traditional Sourcing methods and techniques in order to identify and engage passive talent profiles as well as drive traffic to LinkedIn's Career page. Specialties: US Recruitment, Applicant Tracking Systems, Client / Hiring Manger Relationships, Web-Based Sourcing/Recruitment, Diversity Hiring, Building Strong Referral Networks, Offer Negotiation and Closing.Responsibilities:-Maintain strong relationships with key contacts in existing accounts and develop new accounts.-Liaise between the technical team and clients, as well as senior management and stakeholders-Conduct in-depth interviews for all the candidates, which are qualified for the job.-Coordinating and arranging client interviews for the short listed candidates.-Coordinating between clients and candidates from initial point of contact to accepting the offer.-Coordinate with hiring managers to ensure completion of the hiring process.-Establish an excellent rapport with hiring managers and account managers by meeting their hiring needs, gaining their respect by providing them with the best-sourced candidates.-Develop and maintain excellent relationship between consultants and client.-Conduct reference checks, close candidates, extend offers.-Adding and maintaining the candidate records related to conversations, interviews, submittals, and placements.-Participate in weekly CEO and senior management meetings and take timely feedbacks & working towards goals.-Develop and implement numerous sourcing strategies including referral generation, position postings, direct sourcing, internet searches, and networking to develop a qualified pool of candidates.

Specialties: US Recruitment, Behavioral Interviewing, Applicant Tracking Systems, Client / Hiring Manger Relationships, Web-Based Sourcing/Recruitment, Diversity Hiring, Building Strong Referral Networks, Visa Applications, Offer Negotiation and Closing, Database MaintenanceResponsibilities-Maintain strong relationships with key contacts in existing accounts and develop new accounts.-Liaise between the technical team and clients, as well as senior management and stakeholders-Identify market trends, gaps and niches-Leverage my industry-specific knowledge to develop strategic business development plans and B2B sales strategies-Conduct in-depth interviews for all the candidates, which are qualified for the job.-Handling recruitment from executive to senior level positions.-Doing research on technologies and on client background.-Coordinating and arranging client interviews for the short listed candidates.-Coordinating between clients and candidates from initial point of contact to accepting the offer.-Coordinate with hiring managers to ensure completion of the hiring process.-Establish an excellent rapport with hiring managers and account managers by meeting their hiring needs, gaining their respect by providing them with the best-sourced candidates.-Develop and maintain excellent relationship between consultants and client.-Conduct reference checks, close candidates, extend offers.-Adding and maintaining the candidate records related to conversations, interviews, submittals, and placements.-Participate in weekly CEO and senior management meetings and take timely feedbacks & working towards goals.-Develop and implement numerous sourcing strategies including referral generation, position postings, direct sourcing, internet searches, and networking to develop a qualified pool of candidates.-Develop a progressive process to reduce hiring time.

Shouldered the responsibility of handling:o Retail & Card Services customer service, for U.S based credit card customerso Training for sales & customer service agents on operational procedures, customer retention, facilitating Quality analysis, Sales skill builder sessions, Sales projections and Root cause analysiso Two Six Sigma Green Belt projects as a project team member, one on Sales improvement and another on improving VOC ( Voice of the Customer) and CSAT ( Customer Satisfaction)scoreso Multi-process management in back office environment of a bank like credit applications, collections, dispute, fraud detection & Compliance operationso Short term assignment as Dy. Manager Operations for Retail Service Customer Service process for six monthso 3 AMO teams, comprising of 15 individuals, managing Sales by service as well as BAU trainers & process trainers• Rendered services as V&A trainer for US customers• Monitored custom view/RTA ( Real time adherence) - Queue • Partnered with domestic OSM (Operations Sales Manager) to share best practices, coordinate sales initiatives and programs ensuring open line of communication• Participated and organized section wide activities like Rewards and Recognition