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Sandeep Rodrigo Email & Phone Number

Customer Experience Professional at International Air Transport Association (IATA)
Location: Colombo, Western Province, Sri Lanka 5 work roles 2 schools
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Current company
International Air Transport Association (IATA)
Role
Customer Experience Professional
Location
Colombo, Western Province, Sri Lanka
Company size
2594 employees

Who is Sandeep Rodrigo? Overview

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Sandeep Rodrigo is listed as Customer Experience Professional at International Air Transport Association (IATA), a company with 2594 employees, based in Colombo, Western Province, Sri Lanka. AeroLeads shows a matched LinkedIn profile for Sandeep Rodrigo.

Sandeep Rodrigo previously worked as Global Operations - Assistant Manager at International Air Transport Association (Iata) and Customer Experience Consultant - Workshops at Freelance. Sandeep Rodrigo holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from University Of Gloucestershire.

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International Air Transport Association (IATA)

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Profile bio

About Sandeep Rodrigo

Seasoned Customer Experience Professional with over 14 years of experience in airline operations, customer service, and employee training and relations at leading organisations, including a national carrier and a global industry association. Highly experienced in effectively managing, resolving customer concerns and driving innovation projects on process improvements. Excellent leadership, interpersonal and mentorship skills with proven abilities in building meaningful relationships with customers, partners, and colleagues from diverse backgrounds. Key experience in the areas of customer experience, key account management, business development, revenue management, marketing and operations. Work experience ranging across Singapore, United Kingdom and Sri Lanka has provided exposure to working with diverse, multinational and cross-functional teams across geographies with a strong focus on Asia Pacific markets.

Current workplace

Sandeep Rodrigo's current company

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International Air Transport Association (IATA)
International Air Transport Association (Iata)
Customer Experience Professional
le grand-saconnex, geneve, switzerland
Website
iata.org
Employees
2594
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5 roles

Sandeep Rodrigo work experience

A career timeline built from the work history available for this profile.

Customer Experience Consultant - Workshops

Current
Freelance

Conducting of Workshops to develop the understanding of best practice disciplines, tools, techniques and methods in the field of Customer Experience being deployed across the world.

May 2021 - Present

Customer Experience (Cx) Strategist And Design Consultant

House Of Lonali

Sri Lanka

Develop views of both present and future customer journeys through quality research. Lead projects that enhance client's understanding of the customer. Serve as customer advocate during new product launches and service upgrades. Develop customer needs and use cases throughout a customer journey

Jan 2021 - Feb 2022

Customer Service Team Lead

International Air Transport Association (Iata)

Singapore

  • Leadership and collaboration:
  • Managed a culturally diverse team of 10 nationalities of customer service representatives in creating an optimal customer experience for all stakeholders and customers in relation to payments and settlements
  • Collaborated with IATA’s business partners, including airlines, travel agencies, ministries of different countries, and regional offices in 5 different continentsCustomer service and experience:
  • Managed multiple channels of customer service using Customer Relationship Management (CRM) tools such as web portal, chat, voice phone systems and Salesforce
  • Introduced new products and services to the market, such as the new BSP (iBSP) programme which modernizes the global billing and reporting system used by stakeholdersInnovation and process improvement:
  • Proactively identified areas of improvement and drove regional innovation projects in business process re-engineering through analysis of customer feedback and complaint management to enhance customer experienceTraining:
Jun 2011 - Nov 2020

Customer Service Representative

Srilankan Airlines Official

Colombo, Sri Lanka

  • Rotated across multiple departments including front-desk ticketing, sales, global marketing, pricing and developed a strong understanding of airline foundations from front-line to back-end:
  • Front-desk ticketing: Liaised with travel agents and handled ticketing and reservation requirements; Liaised with customers directly by servicing their tickets, reservation and special requirements requests
  • Sales: Handled daily sales calls to travel agents, and ensured that monthly sales targets are achieved
  • Marketing: Managed marketing events and partnerships, and contributed to the creation of the global marketing strategy for the airline
  • Pricing: Analysed airline pricing in-depth and supported the construction of airfares to worldwide destinations
Sep 2003 - Jul 2007
Team & coworkers

Colleagues at International Air Transport Association (IATA)

Other employees you can reach at iata.org. View company contacts for 2594 employees →

RU Rahma Utami Rahma Utami Colleague at International Air Transport Association (Iata) Jakarta, Jakarta, Indonesia, Indonesia View → CP Casiana Petrescu Casiana Petrescu Colleague at International Air Transport Association (Iata) Geneva, Geneva, Switzerland, Switzerland View → LR Linda Ristagno Linda Ristagno Colleague at International Air Transport Association (Iata) Geneva, Geneva, Switzerland, Switzerland View → AR Aravindh Ravikumar Aravindh Ravikumar Colleague at International Air Transport Association (Iata) Chennai, Tamil Nadu, India, India View → MR Maczej Rita Maczej Rita Colleague at International Air Transport Association (Iata) Albiolo, Lombardy, Italy, Italy View → ES Eren Sali Eren Sali Colleague at International Air Transport Association (Iata) Lozenets, Sofia City, Bulgaria, Bulgaria View → RK R. Kat Morse R. Kat Morse Colleague at International Air Transport Association (Iata) Geneva, Geneva, Switzerland, Switzerland View → AK Ash Keen Ash Keen Colleague at International Air Transport Association (Iata) Ipoh, Perak, Malaysia, Malaysia View → NG Nicolas Gerondal Nicolas Gerondal Colleague at International Air Transport Association (Iata) Namur Metropolitan Area, Belgium View → PT Prabhat Tiwari Prabhat Tiwari Colleague at International Air Transport Association (Iata) Kakori, Uttar Pradesh, India, India View →
2 education records

Sandeep Rodrigo education

FAQ

Frequently asked questions about Sandeep Rodrigo

Quick answers generated from the profile data available on this page.

What company does Sandeep Rodrigo work for?

Sandeep Rodrigo works for International Air Transport Association (IATA).

What is Sandeep Rodrigo's role at International Air Transport Association (IATA)?

Sandeep Rodrigo is listed as Customer Experience Professional at International Air Transport Association (IATA).

Where is Sandeep Rodrigo based?

Sandeep Rodrigo is based in Colombo, Western Province, Sri Lanka while working with International Air Transport Association (IATA).

What companies has Sandeep Rodrigo worked for?

Sandeep Rodrigo has worked for International Air Transport Association (Iata), Freelance, House Of Lonali, and Srilankan Airlines Official.

Who are Sandeep Rodrigo's colleagues at International Air Transport Association (IATA)?

Sandeep Rodrigo's colleagues at International Air Transport Association (IATA) include Rahma Utami, Casiana Petrescu, Linda Ristagno, Aravindh Ravikumar, and Maczej Rita.

How can I contact Sandeep Rodrigo?

You can use AeroLeads to view verified contact signals for Sandeep Rodrigo at International Air Transport Association (IATA), including work email, phone, and LinkedIn data when available.

What schools did Sandeep Rodrigo attend?

Sandeep Rodrigo holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from University Of Gloucestershire.

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