Residential, Pre-Construction & Commercial

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• Identify and implement business processes, streamlining workflows while working with various business segments and stakeholders that influence processes and procedures.• Collaboration on optional services automation and optimization by identifying key opportunities for improvement.

Specializing in Pre-Construction.Also working on Resale and Commercial.For all Your Real Estate needs, you can contact me at 647-281-2773or Email at sandeep@shankerrealty.comVisit us at www.shankerrealty.comFB: thefloristrealtorIG: @thefloristrealtor

Assisting and Training Agents in Transactions involving Pre-Construction.Assisting Clients in making the right decisions of buying a property.Managing the Mississauga office.Liaison between the Agents, Brrokerage, and the Builders Staff.

- Led change in organization as part of innovation and continuous improvement team by implementing Service Cloud to support internal processes in intermodal customer service group leading to enhanced customer service experience and employee’s productivity.- Identified and implemented business processes, streamlining workflows while working with various business segments and stakeholders that influence processes and procedures. - Documented processes and created pipeline of challenges, opportunities, and solutions for various departments and Automated Reporting, manipulating data from various resources.- As a Project Manager defined requirements for new functional team, bringing all major stakeholders to the table, creating best service offering and establishing key performance indicators (KPI’s) and processes for automotive group. - Implemented and enhanced business processes, streamlining workflows that proceeded to optimal asset utilization. Automated KPI’s and reports, maximizing efficiencies in movement of cube across the network.- Improved asset cycle time and fleet productivity by working with various business segments and stakeholders who influenced operational measures. - Balanced, monitored, and tracked flow of intermodal equipment across network while creating optimal empty movement plan, minimizing flow of empty containers across network. - Managed assets, ensuring strategic positioning in network to meet customer’s demand while boosting and driving contribution and productivity by loaded trips per month and contribution per unit day.

Managed assets, ensuring strategic positioning in network to meet customer’s demand while boosting and driving contribution and productivity by loaded trips per month and contribution per unit day.• Created matrix, measuring and controlling the cost of dollars spent on repairs and maintenance of containers and augmented communication with various departments by centralizing all communication channels.• Developed data analysis reports and scorecard for cube measures published weekly for executives.

• Developed efficiencies in customer’s existing payment processes and decreased daily sales outstanding (DSO) by 2 days (estimated value for 1 day was $20M).• Created, implemented, and presented 2011 strategic collections plan, leading to the effective management of customers accounts receivable.• Identified systemic problems and initiated resolutions with customers and established weekly priorities, reducing dollars over customer’s average pay cycle.• Documented process instructions for ISO and acted as subject matter expert for new system implementations.• Directed business units on industry best practices, facilitated sessions with operations, IT, and revenue groups, defining processes and augmenting customer service.• Provided essential services to a wide range of corporate customers to effectively support client needs in the company’s unique environment.

• Gathered requirements and proposed business solutions for CN merger with EJE, warranting smooth transition of billing and collection processes into a unified legacy system. Consolidated customer information and handled payments and reconciliation between the EJE payment system and CN system.• Implemented various billing charges (APHIS, COBRA) into the CN billing system based on government regulations. Spearheaded and secured smooth implementation of charges and addressed customer’s concerns.• Launched a new collection system GET PAID in Revenue Management. Prepared business case and identified system requirements working with functional managers, defining new business requirements.• Performed gap analysis between the Legacy system and the new SAP business environment. Attended various workshops, launching a new collection system and integrating “Invoice to Cash” in SAP.• Researched and analyzed gaps in cash flow and dispute process, and solicited input to change existing manual process for dispute resolution and created test scenarios.• Proposed and implemented debt recovery strategies and prepared outstanding debt reports, protecting the company’s receivable.