Sandeep C. Email & Phone Number

WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Petaling Jaya, Selangor, Malaysia

• · Responsible for supporting all system servers/applications (diagnosis, support, upgrades, and installations).· Responsible for monitoring Real Time systems and provide Analyst Reports in the event errors occurs.·.
• Perform server patching & making sure the fail-over from passive to active server and vise versa is successful.· Tools that are being used are Grafana, Wireshark, SimpleHelp Remote Application, & RDCMan.
• Maintains & follows GIS System Admin documentation, SOP, etc.· QHSE
• Follows IT Security Policies.
• Complies with mandatory QHSE training and fulfills QHSE objectives.
• Appropriate use of QUEST for Health, Safety & Environment, and Service Quality issues.

Kuala Lumpur, Malaysia

Responsible for the incident management process. Maintain and/or implement the company systems in accordance with business requirements. Ensure that all system design changes are documented in accordance with the companies change control procedure. Assist with all aspects of IT-related project management. Support other IT functions in the company across.

Cyberjaya

• Measures employee performance via recorded monitoring & chats and also case audits.
• Participates in design of call & chat monitoring formats and quality standards.
• Performs call & chat monitoring and provides trend data to site management team.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Provides actionable data to various internal support groups as needed.
• Participates in customer and client listening programs to identify customer needs and expectations.

Cyberjaya

Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements using fundamental understanding of Information Technology (IT) Business process or problems.Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.Applies technical knowledge to operate and.

Petaling Jaya

Handle level 2 tickets that are escalated from helpdesk(level1) for WiMax & HSBB issues. Provide solutions for clients who are facing difficulties regarding connectivity issue via telephone calls & emails. Monitor all base stations nationwide & update user via sms if outage. Work closely with helpdesk (level 1) & network team to provide excellent service.

Kuala Lumpur City Center

• Provides level 2 troubleshooting and resolution for user's mailbox functionality, Lotus Notes software security and preferences settings, user's Lotus Notes ID management.
• Handles messaging encryption issues, mail routing and delivery problems.
• Performs mailbox restores procedures.
• Work with numerous groups, Customer Service, Local Area Operations, Enterprise Storage Support, eMail Technical Support and Voice teams to resolve users Lotus Notes or Blackberry issues.
• Handles level 2 troubleshooting and resolution for user's Blackberry - in relation to mailbox, email, calendar, and To-Do synchronization. Provide recommendations on usage best practices.
• Manages Blackberry (BES) user account - Sends activation/handheld passwords, remote wipe commands, service book refreshes, and creation and deletion of user accounts.

Petaling Jaya, Malaysia

• Working as a SAP & Desktop Support Analyst for Computer Systems Advisers (M) Sdn. Bhd/Computer Sciences Corporation (CSA/CSC).SAP Support Analyst responsibilities include (25% of job responsibilities):
• Support the contractual service level in the achievement of prompt response, high level service and technical contact support regarding SAP issues.
• Liaising with Service Provider Groups and external vendors.
• Ensuring appropriate process standards are met and maintained.
• Initiate Incident & Problem Management workflow process.
• Identification of areas of process improvement.

Kuala Lumpur, Malaysia

Taking incoming telephone inquiries, complaints and questions from customers related to broadband & wireless issues using appropriate listening skills, questioning skills and empathy skills. Gather relevant information relating to the customers concern and wherever possible, using the agreed procedures, to attempt to resolve any query or concern in the.

Bachelor'S Degree, Computer Systems Networking And Telecommunications

Activities and Societies: Captain of The MSU Hockey Team (2004 - 2006) President of the MSU Hockey Club (2004 - 2006)I was the President &.

Diploma, Information Technology

Activities and Societies: College Hockey Team & Hockey Team CaptainI completed my diploma in Information Technology