- Administering enterprise-level firewall clusters and high-availability configurations- Managing security policies across multiple geographic locations and data centers- Implementing and maintaining NAT rules, access control lists- Conducting real-time network traffic analysis - Investigating and responding to security alerts and incidents- Configuring and maintaining site-to-site VPN

Provide first-line support for software, hardware, and network issues• Reset passwords, resolve printer connectivity, file access, and network problems• Assist with Office 365, VPN connections, and Windows OS troubleshootingManage user accounts across multiple platforms (Active Directory, VPN, Microsoft 365)• Create, modify, and delete user accounts• Administer email addresses and manage rights for transversal toolsPerform system updates and maintenance on workstations• Update software and OS on PCs• Install and configure new user stations and peripheralsHandle application incidents and updates• Diagnose technical incidents and escalate to appropriate teams• Implement minor and major application updatesDevelop and maintain technical documentation• Write and update procedures for internal use and end-usersLiaise with external IT service providers• Coordinate with outsourcers for complex network and hardware issues

Serve as the primary point of contact for users and vessel personnel, providing expert technical support via phone and emailUtilize advanced diagnostic techniques and targeted questioning to perform efficient remote troubleshootingExpertly diagnose and resolve a wide range of hardware and software issuesManage and prioritize IT Helpdesk requests, ensuring timely and effective resolutionDemonstrate strong problem-solving skills by addressing complex issues or escalating to appropriate senior support personnel when necessaryProficiently support and maintain diverse IT environments, including:• Operating Systems: Windows XP, Vista, 7, and Server 2008 R2• Productivity Software: Microsoft Office suite• Communication Tools: Microsoft Outlook and Exchange• Network Services: Active Directory• Virtual Desktop Infrastructure: Citrix WorkspaceContinuously update technical knowledge to provide cutting-edge support across evolving IT landscapes

● Provided expert consultation on PC components and laptops, tailoring recommendations to diverse customer needs across gaming, workstation, office, and personal use cases.● Maintained comprehensive knowledge of current product offerings and promotional campaigns to optimize sales opportunities.● Delivered exceptional customer service, offering personalized guidance and product recommendations to enhance customer satisfaction and drive sales.

● Implemented and configured ASIC miners for cryptocurrency mining operations, optimizing performance and efficiency.● Monitored and analyzed daily performance metrics of computer systems and mining equipment to ensure optimal functionality.● Orchestrated end-to-end equipment setup for employees, including precise cable management, operating system installation, and software configuration.● Conducted hardware and software installations and repairs, adhering strictly to design and installation specifications.● Facilitated seamless issue resolution by liaising with vendors and senior technicians for complex hardware/software problems and defective products.● Executed comprehensive troubleshooting of hardware peripherals, including switches, routers, and computer systems to minimize downtime.