Sandeep Surendran Email & Phone Number

Bengaluru, Karnataka, India

· Contributes and takes accountability for deliverables· Creates value to clients independently- bringing good project and change management skills on the client experiences · Deploys best practice knowledge and techniques when undertaking work · Performs rapid assessment of current landscape for clients and is able to provide insights on the solutions· Spearheads the smooth delivery of the project outcomes ·… Show more · Contributes and takes accountability for deliverables· Creates value to clients independently- bringing good project and change management skills on the client experiences · Deploys best practice knowledge and techniques when undertaking work · Performs rapid assessment of current landscape for clients and is able to provide insights on the solutions· Spearheads the smooth delivery of the project outcomes · Develops and manages knowledge for use across projects· Engagement teams around the world Show less

Bengaluru Area, India

Manage a team of 25 FTE in completing the tasks on a timely manner with zero/minimal escalations.• Baselining and Assessing the Capacity Evaluation by analyzing the Average Handling Time.• Working on Automation plans to save cost by FTE Benefits • Prepare and analyze complex reports/information and formulate conclusions with Clients• Ensure that all the client responsibilities occur in accordance with the statement of work and service level agreement with… Show more Manage a team of 25 FTE in completing the tasks on a timely manner with zero/minimal escalations.• Baselining and Assessing the Capacity Evaluation by analyzing the Average Handling Time.• Working on Automation plans to save cost by FTE Benefits • Prepare and analyze complex reports/information and formulate conclusions with Clients• Ensure that all the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)• Highlight challenges with Client for the betterment of process• Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately• Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities • May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening, and weekend hours • Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner • May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency • Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases Show less

Bangalore

Part of Oracle Alliance & Channels Sales - Systems Operations- for hardware solely responsible for the Sales Operations for the entire USA and Canada.• Assist Inside and Field channel managers, in the complete indirect sales process. The team works closely with three exclusive global distributors (Avnet, Tech Data and Arrow) and various partners. Assist the Values Added Distributors / Value Added Re-sellers with the approval process- Channel Sales Management.• The work requires… Show more Part of Oracle Alliance & Channels Sales - Systems Operations- for hardware solely responsible for the Sales Operations for the entire USA and Canada.• Assist Inside and Field channel managers, in the complete indirect sales process. The team works closely with three exclusive global distributors (Avnet, Tech Data and Arrow) and various partners. Assist the Values Added Distributors / Value Added Re-sellers with the approval process- Channel Sales Management.• The work requires consistent delivery of results against sales deadlines. Working on a deal includes initiating executable documents, running approvals, providing the final quote to the Value Added Distributors (VAD) /partners, to drafting Order documents and booking sales deal, for assigned territory.• Preparing Weekly, Monthly and Quarterly Reports and PowerPoint presentations on all Sales Deals under our dedicated territory on monthly basis.• Tracking revenue which help in determining Oracles Net Profit for a given quarter, for a particular territory for a Business unit. and Forecasting Deals and reporting of these deals for a given territory.• Training and Program the new development in sales operations and executions to VAD and Partners• Responsible in Channels team in Bangalore for sharing communication packs and training decks to visitors like VP’s, Directors, Managers and other Sales representatives across Oracle Channels Business Show less

Bangalore

• Coordinate efforts of Partners & Distributors to secure business.• Defining, analyzing and documenting requirements of the End User/Partners.• Reach out to End users articulating the solution & service offering.• Identify opportunities and convert them to sales for the organization.• Build pricing opportunities for the end users and process bookings beneficial to both the customer & organization.Tools Used:• Oracle E-Business Suite-Version R12• Advanced… Show more • Coordinate efforts of Partners & Distributors to secure business.• Defining, analyzing and documenting requirements of the End User/Partners.• Reach out to End users articulating the solution & service offering.• Identify opportunities and convert them to sales for the organization.• Build pricing opportunities for the end users and process bookings beneficial to both the customer & organization.Tools Used:• Oracle E-Business Suite-Version R12• Advanced Excel(Advanced Filters,Pivot Table etc) Show less

Bangalore

• Key Account Management and Client servicing• Market mapping & market research to ensure the success of the product.• Meeting HR Heads / Directors and presenting diffrent services.• Up selling / Cross selling the services to the existing Clients / Database• Generating revenue through strategic alliances for recruitments.• Key Account Management includes sales & client servicing for Corporate & Placement Consultants.• Handling retention of SME / Consultants / Corporate… Show more • Key Account Management and Client servicing• Market mapping & market research to ensure the success of the product.• Meeting HR Heads / Directors and presenting diffrent services.• Up selling / Cross selling the services to the existing Clients / Database• Generating revenue through strategic alliances for recruitments.• Key Account Management includes sales & client servicing for Corporate & Placement Consultants.• Handling retention of SME / Consultants / Corporate Accounts for Times Jobs.• Maintaining direct contact with the decision makers like HR Heads, COOs & CEOs of the organizations.• Planning and formulating strategies for business development ( leveraging brand equity of Times of India )• Identifying opportunities aimed towards scaling up business from the existing corporate clients.• Attaining high customer satisfaction matrices by ensuring high level of client servicing standards• Forecasting monthly / annual sales targets and executing them in a given time frame• Sales analysis, review and planning vis-à-vis Product analysis• Organizing job fairs for corporate thus in giving insight to event management. Space selling with respect to the portals home page inventories and the newspapers recruitment edition - The Times of India Ascent and Job Fairs Show less

Bengaluru Area, India

• Sourcing Customers to increase transaction book size.• Establishing alliances which would ensure steady stream of business referrals.• Increase Customer Profitability.• Continue Professional development.• Lead Management System.Functional Areas of ExposureBanking Operations Handling small and medium enterprise accounts with key focus on bottom line profitability by ensuring optimal utilization of available resources Conceptualizing and… Show more • Sourcing Customers to increase transaction book size.• Establishing alliances which would ensure steady stream of business referrals.• Increase Customer Profitability.• Continue Professional development.• Lead Management System.Functional Areas of ExposureBanking Operations Handling small and medium enterprise accounts with key focus on bottom line profitability by ensuring optimal utilization of available resources Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of Banking products/services Managing a wide gamut of banking functions for small and medium enterprise accountsClient Relationship Management Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms. Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum turn around time. Building and maintaining healthy business relations with clients for cross selling of various banking products and providing advisory services regarding investment Show less

Bangalore Area, India

• Area Coverage and Area Mapping.• Generating new business, Leads/clients by providing admission, visibility & branding solutions.• Online Space selling for educational institutes.• Interaction with Ad agencies & Media planners of the clients• Need Analysis & Customizing Solutions as per the client’s requirements.• Client servicing & Upgrading.

Mba, Systems And Marketing

Masters in Business Administration

B.Tech, Information Technology

IN-HOUSE PROJECTS Developed software for supporting STUDENT INFORMATION. Developed an animation theme on TAJ MAHAL. Developed web based.