Sandeep Thacker Email & Phone Number

• Manage and oversee the execution of large-scale IT Programs, including software development, Infrastructure, system integrations, Design and Planning of Network and Cloud Computing solutions for Clients.• Working with cloud infrastructure team to design public cloud such as Microsoft Azure, AWS and Google Cloud platforms.• Working with team to Plan, Design and implementation of Network Projects of LAN/WAN, Network & Security Operations Center (NOC & SOC) setup includes enterprise Network & Security devices for managing & monitoring• Working with the cyber security team to help monitor network traffic and prevent malicious traffic. In addition, will be responsible for setting up Network Resource Groups in the public and private cloud environments, including Microsoft Azure, AWS, and GCP.• Leveraged expertise in NinjaOne to optimize Service Delivery processes, workflows, and ticketing systems, ensuring efficient operations and client satisfaction.• Responsible for revenue and profit goals and effectively assisting in P&L across multiple deal structures.• Work closely with other departments in the company to implement cross discipline synergies• Manage and mentor junior Network Engineering team

San Jose, Ca, Us

Dynamic Program & Service Delivery Manager at Cisco, Mumbai | Leading Managed Services NOC & SOC Operations for India's Premier BanksDemonstrated prowess in effectively managing a round-the-clock IDC Network & Security Operations Center (NOC & SOC) with a team of seasoned, highly skilled professionals.Guided and inspired a team of accomplished Technical Leads, Network & Security Architects, and L3 & L4 engineers to deliver exceptional results.Excelled as an astute Incident and Escalation Manager, orchestrating prompt and efficient resolution of critical issues while implementing industry-leading Best Practice Processes for Incident & Change Management.Championed Service Management (SLA) review calls, fostering productive dialogues with clients to ensure the alignment of monthly/quarterly SLA objectives and comprehensive Performance monitoring.Drove profitability across Operations and Projects, meticulously maintaining a balance between excellence and fiscal responsibility.Coordinated and led impactful Quarterly Review meetings with esteemed CIOs and Senior Management, promoting strategic alignment and effective collaboration.Engaged seamlessly with Solution and Sales teams, architecting holistic responses to customer RFPs, deploying end-to-end cost modeling, business solutions, and strategic resource allocation in partnership with trusted associates.Exemplified astute management of Vendor and Partner relationships, while expertly overseeing IT Governance and proficiently managing P&L for key accounts.Cultivated robust Customer Success Relationships, fostering enduring connections with clients through unwavering dedication to their satisfaction.Served as an inspiring leader, excelling in people management and mentoring, empowering teams to reach their fullest potential.

San Jose, Ca, Us

Accomplished Operations Manager at Cisco, Mumbai | Leading High-Performing Managed Services and NOC of Financial Banking ClientsDistinguished as a Technical Operations Manager at Cisco, Mumbai, with a pivotal role in directing the Data Center Network (NOC) Operations for a prominent BFSI client.Skillfully managed a dynamic 24*7 IDC Network Operations Center (NOC), harnessing a team of seasoned, highly adept professionals to drive operational excellence.Provided inspiring leadership to a team comprising Team Leads, Technical Leads, Network Architects, and accomplished L3 & L4 engineers.Served as a proficient Incident and Escalation Manager (HTOM – High Touch Operations Manager), orchestrating swift resolutions and ensuring seamless operations at all times.Championed the implementation of industry-leading Best Practice Processes for Incident & Change Management, facilitating streamlined operations and enhanced client satisfaction.Demonstrated exemplary management of Vendors and Partners, cultivating successful collaborations and driving optimal results.Supervised and guided the team in effectively monitoring the ServiceDesk, meticulously overseeing Trouble Ticket logging, Ticket Creation, and precise assignment to respective engineers.In summary, my role as an Operations Manager at Cisco has been defined by my ability to lead, innovate, and orchestrate seamless NOC operations for a prestigious BFSI client, while consistently championing best practices and fostering collaborative partnerships.

Led IT Infrastructure Services for a US-based company's operations in India, specializing in cutting-edge solutions.I held a leadership role as the Lead of IT Infrastructure Services, overseeing a comprehensive array of offerings including IT Infrastructure Solutions, Cloud Computing, Virtualization, Backup, Storage Solutions, and Managed Services.This role was within a niche Consulting and IT services Organization, recognized for its expertise in Cloud Computing, Web & Mobile Application Development, Agile, DevOps, IoT, IT Training, and IT Infrastructure Services. Operating on a global scale, our mission was to cater to the evolving needs of IT solutions and business consulting for the future.Our innovative ideas were not only embraced by our clients but also enabled us to leverage best practices and processes across our entire service portfolio. This approach consistently delivered efficient and cost-effective solutions, empowering businesses to enhance profitability and maintain a focused edge on their core competencies.

Navi Mumbai, Maharashtra, In

Worked as a IT Network & Security Operations Lead in Jio. Managed 24*7 IDC Network Operations Center with the team of highly qualified experienced professionals. NOC cater's both the services of Jio Telecom & Digital Platform.

Gurgaon, Haryana, In

Significant Contributions Holds the distinction of driving complete Operations of PAN India Infrastructure with complete accountability of Data Center Operations , IT Network & Security , Corporate office automation along with End User Support. Instrumental in ensuring Strict adherence to EUS SLAs and reported on deviations to SLA Team; kept close track of circle level servers, systems backups, archiving & backup recovery and obtained daily reports from Teams. Accurate & timely completion of Licenses, Procurement of Software licenses, registrations, renewals, etc. related Softwares used at organisation level. Administered a team of around 150+ experienced Sr Manager to Associates and maintained very low attrition in the team. Played a key role in developing competency among the team members and monitoring the performance of team members to ensure efficiency in process operations.Vendor managementBudgeting of IT

Bangalore, Karnataka, In

Leveraged skills in managing multiple projects for leading Telecom clients Significant Contributions Steered programes encompassing business case development, project execution, solution delivery and transitionManaged end-to-end Program delivery for multiple accounts and Successfully executed Software Development & mailing solution Projects like HRMS & MS Exchange migration Worked on extensive business analysis with accountability of gauging client requirements and translating them into techno-functional specifications. Developed & maintained staffing in line with the business objectives of the organization, managed performance and career development Forecasted manpower and infrastructure (hardware, software, communication, space) resources; undertook target orientation, forecasting, planning and budgeting in coordination with Corporate Operations, Business Development and Finance teams.Instrumental in sustaining healthy business relations with business partners, Resource Partners and Cross functional Teams.

Armonk, New York, Ny, Us

Significant Contributions Successfully executed a Project of Bharti Airtel Ltd. as Head Infrastructure for North with complete accountability of Airtel Contact Center (Wireless Business), Vendor Management and Asset Management. Functional Data Center Lead (Wireline Business) and Senior Technical Consultant for Imaging Project for Airtel ONE. Developed Win XP with SP2 Image Version 1.0 with 10 core applications for Office Infrastructure Environment within Bharti. Award - Won IBM Bravo Kickoff Award - Outstanding Award for Team Contribution in 2008.

Navi Mumbai, Maharashtra, In

- Operations Manager - Regional Data Center Lead (North India)- Lotus Domino & Server Administrator- Overall IT Operations including End User Support, Network & Security, Wan Management, 24*7 Helpdesk, Asset Management, Vendor Management- Managing a Team of 120+ engineer's

Mumbai, Maharashtra, In

Resident Engineer at Reliance Industries and managing their overall Day to Day IT Operations

Mumbai, Maharashtra, In

Lotus Domino & System Administrator