Sandeep Thacker

Sandeep Thacker Email and Phone Number

IT Operations Expert & Cloud Strategist | Passionate about Network Security | Driving IT Excellence in Service Delivery @
Sandeep Thacker's Location
Durham, North Carolina, United States, United States
Sandeep Thacker's Contact Details

Sandeep Thacker personal email

About Sandeep Thacker

Results-driven IT professional with extensive expertise in Service Delivery, Network & Security Operations Management, and Client Relationship Management. Adept at IT Budgeting, Program Governance, and Vendor Management, with a proven track record of success in Project Management, Strategic Resource Planning, and Customer Support Operations. Skilled in translating technical details into clear business insights for diverse stakeholders.Specialized in Cloud technologies including AZURE, AWS, and server-based operating systems, with proficiency in various Cloud Deployment models: Public, Private, and Hybrid. In-depth knowledge of Azure Cloud Platform, spanning Compute, Storage, Networking, Operations, Identity and Access, Managed Databases, and Data services. Well-versed in Cloud Service models: IaaS, PaaS, and SaaS, with hands-on experience in Change/Incident Management and Cloud Management.Experienced in NOC Operations, Resource management, and Vendor Management, showcasing strong abilities in Team Building, Strategic Planning, Negotiation, and Customer Service. Exceptional skills in Inventory Management and Project Leadership with a keen eye for Contract Negotiation and Budgeting.Recognized for effective Leadership, demonstrated through successful Team Building and Project Planning. Proficient in Windows Server, Active Directory, VMware, and advanced Troubleshooting. Experienced in Servers, Virtualization, and Disaster Recovery, as well as adept in System Administration and ITIL principles.Highly skilled in Microsoft Azure, providing technical support and specializing in Microsoft Exchange. Adept in Networking, Infrastructure Management, Data Center Operations, and Cloud Computing. Capable of driving IT Strategy, IT Management, and Enterprise Architecture. Adept at ensuring IT Operations is seamless and secure, with a strong focus on Networking and Server Management.With a keen eye for detail, well-versed in Security practices and committed to Integration and Enterprise Software solutions. Known for delivering exceptional results through strategic planning and tactical execution, with a strong focus on Vendor Management and IT Operations.#ITOperations #CloudStrategy #Leadership #Networking #VendorManagement #ProjectManagement #TechnicalExpertise

Sandeep Thacker's Current Company Details
SAM ANALYTIC SOLUTIONS

Sam Analytic Solutions

IT Operations Expert & Cloud Strategist | Passionate about Network Security | Driving IT Excellence in Service Delivery
Sandeep Thacker Work Experience Details
  • Sam Analytic Solutions
    Service Delivery Manager
    Sam Analytic Solutions Jun 2023 - Present
    • Manage and oversee the execution of large-scale IT Programs, including software development, Infrastructure, system integrations, Design and Planning of Network and Cloud Computing solutions for Clients.• Working with cloud infrastructure team to design public cloud such as Microsoft Azure, AWS and Google Cloud platforms.• Working with team to Plan, Design and implementation of Network Projects of LAN/WAN, Network & Security Operations Center (NOC & SOC) setup includes enterprise Network & Security devices for managing & monitoring• Working with the cyber security team to help monitor network traffic and prevent malicious traffic. In addition, will be responsible for setting up Network Resource Groups in the public and private cloud environments, including Microsoft Azure, AWS, and GCP.• Leveraged expertise in NinjaOne to optimize Service Delivery processes, workflows, and ticketing systems, ensuring efficient operations and client satisfaction.• Responsible for revenue and profit goals and effectively assisting in P&L across multiple deal structures.• Work closely with other departments in the company to implement cross discipline synergies• Manage and mentor junior Network Engineering team
  • Cisco
    Program Manager
    Cisco Nov 2022 - May 2023
    San Jose, Ca, Us
    Dynamic Program & Service Delivery Manager at Cisco, Mumbai | Leading Managed Services NOC & SOC Operations for India's Premier BanksDemonstrated prowess in effectively managing a round-the-clock IDC Network & Security Operations Center (NOC & SOC) with a team of seasoned, highly skilled professionals.Guided and inspired a team of accomplished Technical Leads, Network & Security Architects, and L3 & L4 engineers to deliver exceptional results.Excelled as an astute Incident and Escalation Manager, orchestrating prompt and efficient resolution of critical issues while implementing industry-leading Best Practice Processes for Incident & Change Management.Championed Service Management (SLA) review calls, fostering productive dialogues with clients to ensure the alignment of monthly/quarterly SLA objectives and comprehensive Performance monitoring.Drove profitability across Operations and Projects, meticulously maintaining a balance between excellence and fiscal responsibility.Coordinated and led impactful Quarterly Review meetings with esteemed CIOs and Senior Management, promoting strategic alignment and effective collaboration.Engaged seamlessly with Solution and Sales teams, architecting holistic responses to customer RFPs, deploying end-to-end cost modeling, business solutions, and strategic resource allocation in partnership with trusted associates.Exemplified astute management of Vendor and Partner relationships, while expertly overseeing IT Governance and proficiently managing P&L for key accounts.Cultivated robust Customer Success Relationships, fostering enduring connections with clients through unwavering dedication to their satisfaction.Served as an inspiring leader, excelling in people management and mentoring, empowering teams to reach their fullest potential.
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  • Cisco
    High Touch Operations Manager
    Cisco Oct 2020 - Oct 2022
    San Jose, Ca, Us
    Accomplished Operations Manager at Cisco, Mumbai | Leading High-Performing Managed Services and NOC of Financial Banking ClientsDistinguished as a Technical Operations Manager at Cisco, Mumbai, with a pivotal role in directing the Data Center Network (NOC) Operations for a prominent BFSI client.Skillfully managed a dynamic 24*7 IDC Network Operations Center (NOC), harnessing a team of seasoned, highly adept professionals to drive operational excellence.Provided inspiring leadership to a team comprising Team Leads, Technical Leads, Network Architects, and accomplished L3 & L4 engineers.Served as a proficient Incident and Escalation Manager (HTOM – High Touch Operations Manager), orchestrating swift resolutions and ensuring seamless operations at all times.Championed the implementation of industry-leading Best Practice Processes for Incident & Change Management, facilitating streamlined operations and enhanced client satisfaction.Demonstrated exemplary management of Vendors and Partners, cultivating successful collaborations and driving optimal results.Supervised and guided the team in effectively monitoring the ServiceDesk, meticulously overseeing Trouble Ticket logging, Ticket Creation, and precise assignment to respective engineers.In summary, my role as an Operations Manager at Cisco has been defined by my ability to lead, innovate, and orchestrate seamless NOC operations for a prestigious BFSI client, while consistently championing best practices and fostering collaborative partnerships.
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  • Varid Computing Services (India) Private Limited
    Consultant - It Infrastructure Services
    Varid Computing Services (India) Private Limited Oct 2017 - Oct 2020
    Led IT Infrastructure Services for a US-based company's operations in India, specializing in cutting-edge solutions.I held a leadership role as the Lead of IT Infrastructure Services, overseeing a comprehensive array of offerings including IT Infrastructure Solutions, Cloud Computing, Virtualization, Backup, Storage Solutions, and Managed Services.This role was within a niche Consulting and IT services Organization, recognized for its expertise in Cloud Computing, Web & Mobile Application Development, Agile, DevOps, IoT, IT Training, and IT Infrastructure Services. Operating on a global scale, our mission was to cater to the evolving needs of IT solutions and business consulting for the future.Our innovative ideas were not only embraced by our clients but also enabled us to leverage best practices and processes across our entire service portfolio. This approach consistently delivered efficient and cost-effective solutions, empowering businesses to enhance profitability and maintain a focused edge on their core competencies.
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  • Jio
    Lead It Network & Security Operations
    Jio Apr 2016 - Sep 2017
    Navi Mumbai, Maharashtra, In
    Worked as a IT Network & Security Operations Lead in Jio. Managed 24*7 IDC Network Operations Center with the team of highly qualified experienced professionals. NOC cater's both the services of Jio Telecom & Digital Platform.
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  • Videocon Telecommunications Ltd
    Head Information Technology Infrastructure
    Videocon Telecommunications Ltd May 2009 - Mar 2016
    Gurgaon, Haryana, In
    Significant Contributions Holds the distinction of driving complete Operations of PAN India Infrastructure with complete accountability of Data Center Operations , IT Network & Security , Corporate office automation along with End User Support. Instrumental in ensuring Strict adherence to EUS SLAs and reported on deviations to SLA Team; kept close track of circle level servers, systems backups, archiving & backup recovery and obtained daily reports from Teams. Accurate & timely completion of Licenses, Procurement of Software licenses, registrations, renewals, etc. related Softwares used at organisation level. Administered a team of around 150+ experienced Sr Manager to Associates and maintained very low attrition in the team. Played a key role in developing competency among the team members and monitoring the performance of team members to ensure efficiency in process operations.Vendor managementBudgeting of IT
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  • Wipro Infotech Ltd
    Operations Program Manager
    Wipro Infotech Ltd Nov 2008 - Apr 2009
    Bangalore, Karnataka, In
    Leveraged skills in managing multiple projects for leading Telecom clients Significant Contributions Steered programes encompassing business case development, project execution, solution delivery and transitionManaged end-to-end Program delivery for multiple accounts and Successfully executed Software Development & mailing solution Projects like HRMS & MS Exchange migration Worked on extensive business analysis with accountability of gauging client requirements and translating them into techno-functional specifications. Developed & maintained staffing in line with the business objectives of the organization, managed performance and career development Forecasted manpower and infrastructure (hardware, software, communication, space) resources; undertook target orientation, forecasting, planning and budgeting in coordination with Corporate Operations, Business Development and Finance teams.Instrumental in sustaining healthy business relations with business partners, Resource Partners and Cross functional Teams.
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  • Ibm Global Services
    Infrastructure Operations Specialist
    Ibm Global Services Oct 2006 - Nov 2008
    Armonk, New York, Ny, Us
    Significant Contributions Successfully executed a Project of Bharti Airtel Ltd. as Head Infrastructure for North with complete accountability of Airtel Contact Center (Wireless Business), Vendor Management and Asset Management. Functional Data Center Lead (Wireline Business) and Senior Technical Consultant for Imaging Project for Airtel ONE. Developed Win XP with SP2 Image Version 1.0 with 10 core applications for Office Infrastructure Environment within Bharti. Award - Won IBM Bravo Kickoff Award - Outstanding Award for Team Contribution in 2008.
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  • Reliance Infocomm
    Information Technology Operations Manager
    Reliance Infocomm Jan 2000 - Sep 2006
    Navi Mumbai, Maharashtra, In
    - Operations Manager - Regional Data Center Lead (North India)- Lotus Domino & Server Administrator- Overall IT Operations including End User Support, Network & Security, Wan Management, 24*7 Helpdesk, Asset Management, Vendor Management- Managing a Team of 120+ engineer's
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  • Cms Computers Limited (India)
    Network Engineer
    Cms Computers Limited (India) Apr 2000 - Jan 2001
    Mumbai, Maharashtra, In
    Resident Engineer at Reliance Industries and managing their overall Day to Day IT Operations
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  • Softcell Technologies Pvt. Ltd.
    Network Engineer
    Softcell Technologies Pvt. Ltd. Jun 1998 - Mar 2000
    Mumbai, Maharashtra, In
    Lotus Domino & System Administrator
    View

Sandeep Thacker Skills

Transferring Ibm Technical Analysis User Experience Iso Career Development Data Center Management Business Partners Highly Qualified Customer Support Vtl Design Business Relations Sri Av Application Servers Siemens Human Resources Uptime Messaging Software Requirements Troubleshooting System Security Operations Center Team Management Compliances Inventory Consolidation Daily Reports Bmc Remedy Disk Policy Sla Exchange Messaging Data Center Operations Service Level Agreements Project Management Hardware Renewals Mpls Perspective Peripherals Coordination Network Design Business Development Communication Infrastructure Management Resource Management Negotiation Bangladesh Active Gaming Change Management Sow Business Case Iso 27001 Lead Auditor Facilities Management Cross Functional Collaborations Routing Protocols Cloud Computing Passport Responsibility Customer Experience Firewalls Regulations International Active Directory Itil Imss End To End Network Connectivity Scope Management Structured Cabling Vendor Management Guidelines Credentials Support Services Invoicing Sametime Software Development Performance Management Patch Management Help Desk Support Infrastructure Hp Storage Outlets Finance Devops Core Network Proxy Driving Technology Analysis Temporary Placement Sequencing Sme Delhi Billing Services Wan Procurement Related Software Auditing Iec Address Book Scanmail Accounting Sunfire Workflow Data Center Networking Local Area Network Forecasting Customer Satisfaction Switches Engineering Reports Extensions Operations Management Budget Management Managed Services Testing Asset Management Total Cost Of Ownership Wealth Image Solution Streamlining System Monitoring Results Driven It Project And Program Management Service Delivery Microsoft Provisioning Power Sap Bravo Punjabi Instrumental Lotus Domino Space New Delhi Fix Configurations Erp Restoration Wipro System Performance Project Planning Netscreen Servers Solution Delivery Cost Engineering Roadmap Cisco Technologies Lotus Notes Seamless Mcsa Valid It Operations Stocks Network Communications Asset Sri Lanka Budgets Registrations Architecture Evaluation Lotus Databases Cooling Water New Ideas Centrex Vendors Microsoft Technologies Translation Digital Preservation Security Controls Pan Sep Ira Network Security Deviations Mail Servers Cross Functional Team Leadership Windows Xp Outsourcing Security Audit Management Isdn It Strategy Telecommunications English Utilization Iso 9001 Strategy Internet Protocols Microsoft Office Risk Analysis Spread Racks Scheduling Stakeholders Call Centers Problem Management Risk Governance Great Eye For Detail Future Trends Norms Itil Certified Wireline Dns Operating Systems Accountability Applications Business Analysis System Administration Fms Ipv6 Customer Escalation Management Project Contractual Agreements Compensation Encompassing Covers Internal Audit User Interface Contract Management Oracle Enterprise Manager Computer Hardware Fault Microsoft Azure Investments Plot Concerts Program Management India Sony Manpower It Service Delivery Business Strategy Customer Engagement Tolerance Wireless Delivery Gaps Foundation Certified Consulting Process Operations Windows Authentication Change Control Juniper Technologies Return On Investment Salvage Title Clusters Assessment Information Security Management Prince2 Gateway Management Data Backup It Service Management Routing Data Storage Amc Execution Antivirus Smtp Escalations Management Languages Cluster Business Services Data Recovery Voice Offering Team Leadership Asset Allocation Tcp/ip Client Requirements Related Activities Budgeting Multi Vendor Training Microsoft Office Sharepoint Server Point Of Contact Techno Functional Process Transitioning Enterprise Software Network Services Mumbai It Infrastructure Management Global Services Server Administration Cisco Routers Anti Spam Incident Application Lifecycle Management It Management It Asset Management Combination Gauging Concepts Information Security Project Estimation Cls Computer Architecture Thought Leadership Enterprise Messaging Debate Business Operations Strategic Planning End User Training Digital Imaging Operations Cms Avaya Technologies Technical Support Microsoft Certified Professional Iso 27001 House Tmg Data Migration Dhcp Planning Budgeting And Forecasting Hris Department Of Transportation Executive Management Microsoft Exchange Prevention Insightful Connectivity Iis Software Windows Nt Sendmail Definity Office Automation Systems Management Network Operations Center Back Office Target Orientation Problem Solving Directing Hindi Video Conferencing Dealers

Frequently Asked Questions about Sandeep Thacker

What company does Sandeep Thacker work for?

Sandeep Thacker works for Sam Analytic Solutions

What is Sandeep Thacker's role at the current company?

Sandeep Thacker's current role is IT Operations Expert & Cloud Strategist | Passionate about Network Security | Driving IT Excellence in Service Delivery.

What is Sandeep Thacker's email address?

Sandeep Thacker's email address is sa****@****ail.com

What are some of Sandeep Thacker's interests?

Sandeep Thacker has interest in Children, New Technologies Long Driving, Long Driving, New Technologies, New Technologieslong Driving, Human Rights.

What skills is Sandeep Thacker known for?

Sandeep Thacker has skills like Transferring, Ibm, Technical Analysis, User Experience, Iso, Career Development, Data Center Management, Business Partners, Highly Qualified, Customer Support, Vtl, Design.

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