136 Keys Ginger Panjim , Ginger Dona Paula & Ginger Madgaon pre opening. Was part of the Team to launch Ginger's first Lean Luxe Ginger Panjim..

Ginger Hotel,s first foray to City of Dreams. 116 Keys. Ginger Mahakali Andheri East

• Setting up the entire Front office department as joined the property as a pre opening member.• Providing full support to the Team on a day to day basis - managing the flow of information and ensuring prompt and effective communication. • Monitoring the delivery and measurement of guest service consistent with the Hilton service standards and Hilton brand attributes. • Supervising assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment;… Show more • Setting up the entire Front office department as joined the property as a pre opening member.• Providing full support to the Team on a day to day basis - managing the flow of information and ensuring prompt and effective communication. • Monitoring the delivery and measurement of guest service consistent with the Hilton service standards and Hilton brand attributes. • Supervising assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. • Creating a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction Show less

Hilton Janakpuri

Responsible for all Front office operations, assuring overall guest satisfaction and meeting Management and Audit requirements. • Formulation Standard operating procedures in line with the Taj standards.• Meeting and ensuring all the request and requirements for the VIPs of the day.• Owner for the Daily Revenue Growth Chart and Business report.• Accountable for the Concierge, Business center and the Service centre.• Identifying and imparting training needs to… Show more Responsible for all Front office operations, assuring overall guest satisfaction and meeting Management and Audit requirements. • Formulation Standard operating procedures in line with the Taj standards.• Meeting and ensuring all the request and requirements for the VIPs of the day.• Owner for the Daily Revenue Growth Chart and Business report.• Accountable for the Concierge, Business center and the Service centre.• Identifying and imparting training needs to all the Front Office staff.• Process owner for the Guest History and profile coordinator system.• Received accolades for achieving highest ever ARR(Average Room Revenue) and REVPAR(Revenue per available room) in the city and Taj Business category Hotels• Process owner for the PIT (Process Improvement team) and SIT (Small Improvement team) for Front Office.• Accountable for all Night audit processes and coordination with the Finance department for timely settlement of bills Show less

• Responsible for all arrivals and departures for the Day.• Setting up the entire Front office department as joined the property as pre opening member.• Front office Champion for the “Priority Club Membership” Guest Loyalty programme.• Responsible for the Front office cash float.• Handling Group arrivals, Conferences and Conventions.• Set up the In house travel Desk as per Intercontinental standards.• Front Office Champion for the “Opera”, Fidelio property management… Show more • Responsible for all arrivals and departures for the Day.• Setting up the entire Front office department as joined the property as pre opening member.• Front office Champion for the “Priority Club Membership” Guest Loyalty programme.• Responsible for the Front office cash float.• Handling Group arrivals, Conferences and Conventions.• Set up the In house travel Desk as per Intercontinental standards.• Front Office Champion for the “Opera”, Fidelio property management system.• Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. • Ensure that all accounting transaction and cash handling procedures are in compliance. • Relive front office departments for breaks/lunches. • Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals. • Pro actively identify potential guest issues. • Assist housekeeping in day-to-day activities. • Recruit, hire, train and retain associates for all supervised departments.• Perform associate evaluations, provide coaching and development. • Monitor guest satisfaction processes, and respond to guest concerns, and inquiries. Show less