Passionate Senior Program Manager with a proven record of driving cross-functional teams to deliver complex projects on time and within budget. Expertise in strategic planning, process improvement, and stakeholder management. Committed to achieving organizational goals through effective program execution.Key Skills:1 .Program & Project Management2. Strategic Planning & Execution3. Cross-Functional Collaboration4. Budgeting & Resource Allocation5. Risk Management & Mitigation6. Stakeholder Communication7. Process Improvement8. Team Leadership & Development

1. Responsible for developing new and exciting features and products with customers and/or partners to build world-class repeatable and scalable deployment processes.2. Help customers realize the value of our products by driving usage at scale. As a product expert, enabling deployment, adoption, and usage of products3. Responsible for managing sprint cycles, spec documents creation, development and delivery with the engineering, design, data teams.4. Conducting user research to gain insights and feedback to incorporate into the product5. Communicate the vision of the product, value proposition and release goals to the cross-functional team as part of the release planning process.6. Responsible for hiring and building a team.

1. Excellent delivery management skills and ability to execute multiple projects.2. Complete SDLC cycle management and Product Development experience3. Working closely with customers and ensure deliveries are made per customer business needs and ensure high client satisfaction through delivery and various value adds4. Participate in Weekly/Bi-Weekly tag-up calls with application stakeholders5. Personal commitment and accountability to ensure standards are continuously sustained and improved both within the internal teams, and with partner organizations and suppliers

Responsible for 1. Project planning,2. Leading and managing cross-functional teams, including engineering, design, product, and QA teams.3. Communication4. Risk management: Identifying potential risks to the project and creating contingency plans to mitigate those risks.5. Managing the project budget and ensuring that resources are allocated appropriately.6. Ensuring that the software product meets quality standards and specifications.Identifying opportunities for process improvements and implementing best practices to increase efficiency and productivity.7. Ensuring that the software product meets customer needs and expectations.

1. Manage a team of customer support professionals across a broad range of ETP products proactively managing customer issues and acting as a point of escalation for your team2. Coach staff to deliver superior customer service in line with global customer support guidelines3. Proactively manage performance and coach within the Customer Support Competency Framework.

Requirements gathering: Collaborating with business stakeholders to gather and analyze requirements to ensure that the solution meets business needs.Technical design: Designing the technical solution that meets the business requirements, including the system architecture, data model, and user interface.Technology evaluation: Evaluating new and emerging technologies that may be used in the solution and recommending the best options.Integration and implementation: Overseeing the implementation of the solution and ensuring that it integrates with existing systems and meets performance and scalability requirements.Documentation and training: Documenting the solution design and providing training to stakeholders, such as developers and end-users.Support and maintenance: Providing support and maintenance for the solution, such as troubleshooting and bug fixes.

Responsible for Providing L1/L2 and L3 support to all existing customers spread across Asia Pacific , India and Middle East

Responsible for System Design, Development and Implementation of the solution

Working as a senior programmer, responsible for complete SDLC implementation.Gathering Information from customer, making technical specifications and development