Passionate and creative customer advocate, with over 20 years’ experience in enterprise software within the Data and Cyber Intelligence domain, with a vast experience in building customer and partner relationships across Europe. Over a decade of managerial experience in translating strategic business goals into actionable initiatives and transforming operations by structuring people and business processes to meet objectives. Change management leader, especially towards a customer-centric organization, steering changes in strategy, products, people and processes.Areas of expertise:Key Account Management | Pre- and Post-sales Technical Support | Post-sales Customer Support | Customer Project Management | New Product Introduction | Go-To-Production Strategy | Cross Functional Leadership | Business Processes | Change Management | Product Management | Operations Management | Direct Management | Supply Chain Management | Product and Technical Knowledge delivery | Customer Loyalty & Retention.