Sander Bolt Email & Phone Number

Utrecht, Utrecht, Nl

As Senior Product Owner E-commerce at NS I work at the crossroads between commerce and IT, where I am responsible for the product domain Book & Pay; everything that has to do with selling and using travel products in the NS apps.

Amsterdam, North Holland, Nl

Within the online department of de Bijenkorf (part of the Selfridges Group) as a Senior Product Owner E-commerce responsible for the checkout, both on web as in the apps.As such, worked on the successful introduction of new online shops in Germany, Wallonia, France and Austria. Responsible for the realization of valuable customer oriented features like the option to choose delivery moment and carrier and the possibility to use gift cards early on in the checkout. Next to that, in the lead for the highly complex project to completely separate back-end and front-end of the checkout, in a migration to a full web service driven environment. Which included the set-up of a completely new payment process.In all of that focused on a much more stable, simpler, more logical and reliable checkout. Based on a shared and carried product visions in which the checkout is defined as the moment of truth. Resulting in a decreasing number of customer contacts, an increasing NPS, increasing conversion numbers and record breaking revenues.

Hilversum, Noord-Holland, Nl

In the new position of Manager E-commerce responsible for managing, coaching and growing the team e-commerce managers / product owners as wel ass for the product strategy resulting in the overall product backlog.As far as the team is concerned, a focus on better basics with seamless processes, activities and (shared) responsibilities. Also working on better communication, both in the team and with the various stakeholders, and on defining and conveying the expertise and the added value of the team. Enabling to contribute optimally to the achievement of the organizations goal and to make working at Independer even more fun.Focus related to the product on an optimal user experience, with ease in everything and a seamless online experience, across all devices. To give every customer the confidence to make complex (financial) choices. Special attention to the cycle of collecting insights, building, learning and adjusting; to really make choices based on user data, to quickly set up a minimal version, and to test and adjust based on that.In addition to that, in an expert role closely involved in various strategic and operational projects such as the further development of the (online) mortgage advice services, the further development of the pension and energy modules and a, based on Lean Startup, first exploration of the possibilities on the area of ​​the freelancers-market.

Hilversum, Noord-Holland, Nl

Since 2016, besides my role as Senior E-commerce Manager, in a team lead role responsible for setting up and managing the new design team for Independer. First by defining roles and responsibilities and by recruiting and hiring the right people. Later by shaping the team in the fields of process, content and personal growth. Together with the team, consisting of 6 designers, responsible for planning, prioritizing, elaborating and delivering all forms of design. Both on the visual level and in the area of ​​user experience, user research and interaction design. Focus on further professionalisation to maximize value creation and job satisfaction.

Hilversum, Noord-Holland, Nl

As a Senior E-commerce Manager accountable for a consistent customer experience and brand identity over all of the sites modules. With a constant eye on customers’ needs and wants, as well as on consistency, compliance and quality. With ease and trust as the most important drivers. Coaching and motivating e-commerce colleagues to strive together with them for a site and service that gets better every day. Project manager/ product owner of Independers largest project in years; rebuilding the entire site from scratch up. Based on new and improved customer insights and a more than up to date responsive design (in close collaboration with agency Fabrique), every module is being rebuild in a technical new framework. Successfully so; the conversion of the first module, for comparing an closing healthcare insurances, saw a growth of nearly 75% and a doubling of market share. Plus, in 2017 Independer wins both the public and jury prize at the annual Shopping Awards Gala.Always focused on clarifying, and acting on, customer insights and needs. Setting the example by taking a leading role in the areas of analytics (Google Analytics), user feedback (Usabilla), multi variation tests (SiteSpect) and user tests (with agency ValsPlat). Also acting as an interim product owner, working directly with the Scrum teams where necessary, to, usually on the basis of an MVP strategy, bring impact full functionalities to the market as quickly and neat as possible.Furthermore, closely involved in various strategic projects, such as the introduction of a module to fully compare and close mortgages online, the first steps of Independer in the field of pensions, the ongoing development of the energy module and the creation of a career site (in collaboration with agency Kaliber) nominated for a Werf& Award in early 2017.

Hilversum, Noord-Holland, Nl

As a business unit E-commerce Manager commercially responsible for those parts of the website www.independer.nl that focus on the comparison and closing of life insurances and personal banking products. Engaged in the fields of web analytics, usability and user interaction. Always aiming to translate visitor behaviour and target group needs into concrete online functionality. Directing central BI and Marketing departments in their SEA, SEO and other online marketing activities to achieve an optimal converting visitor base at the best possible price for said products. Responsible for the successful rebuild of the comparison modules for term life insurances, funeral insurances and personal loans as a product owner in a dedicated Scrum team.Also closely involved in realising a completely new comparison module for legal expenses insurances and the introduction, on a Lean Startup based method, of Independers own best-in-one insurance package. Together with the online marketing manager responsible for the correct set up and administration of the Google Analytics account and the training of new colleagues in using it.Highly intrinsically interested in conversion optimization. One of the first in the organization to seriously take up testing. Eventually became responsible for coordination and implementation of all of the companies A/B and multivariate tests. Later set up a CRO team consisting out of about 10 multidisciplinary conversion experts from throughout the company. Made sure they could spend a reasonable amount of their time on CRO. Which all together not only created an ideal testing culture but also guaranteed a more than positive return on investment.

Houten, Utrecht, Nl

As Operations Manager of the web shop of the bookstore chain selexyz responsible for the dailyoperations of all e-commerce activities. Indirect manager of customer service department (about 6FTE). Direct manager of a team of online marketeers and content managers (about 6 FTE). Focus ontraffic and conversion optimization by professionalising online marketing and content activities; moreresults with lower costs and achieving KPI’s by working structured and plan based. Resulting in notonly double digit revenue growth but also in more satisfied customers and happier employees.

Houten, Utrecht, Nl

Setting up and managing a new central account management team for selexyz’ educational market.To do so centralized three regional departments, actively recruited new account managers intern and extern, standardized and streamlined work processes. Eventually build up a department and a team, formed by 12 FTE, and in the peak season about 20 account managers and executives.

Houten, Utrecht, Nl

Fulfilled different positions as a management trainee within the organization. First as an all-round shopemployee at selexyz broese in Utrecht. After that worked for about 6 months on building up andexpanding the new e-commerce department. Focus on online marketing, with setting up successfulAdWords and affiliate campaigns and connecting and managing comparison site partnerships.Furthermore been working as an all-round shop employee at selexyz scheltema in Almere during theholiday season in 2007 and prepared and led the annual inventory at selexyz broese in 2008. Mostproud of the realisation, together with three fellow trainees, of the first edition of a very successful andhighly appreciated unique nationwide bookselling event at extraordinary locations.

Bunnik, Utrecht, Nl

Supporting Account Managers in the fields of PR- and communications advice and consultancy forclients in the IT industry.

Amsterdam (Ijburg), Nl

Supporting Communications Consultants in the field of corporate identity and communicationsservicing a wide range of national and international clients. Analysing of and advising oncommunications issues. Various acquisition activities, writing commercial texts, writing the corporate essay 'Gedeelde Identiteit' (in Dutch) and initiating PR activities for the agency.February to July: full-time, 37,5 hours a week, as study working period 3August to January: part-time, 15 hours a week

The Hague, Nl

Taking care of numerous PR activities supporting the museum, collection and temporary exhibitions.Full-time, 36 hours a week as study working period 2

Maintaining relations with a broad range of banking corporations and some administrative work. February to July: full-time, 40 hours a week as study working period 1August to December: part-time, 12 hours a week

Post Doc, Digital Marketing & E-Commerce

Bachelor, Communication Management (Hes School Of Economics And Business)