Digital Operations Manager - Prepare and execute Nike product launches on its SNKRS Platform. Managing team, x-functional collaboration with Brand Marketing, Merchandising, Platform Experience, Logistics, and more. Drive process improvement and automation of non-value add manual tasks.

Digital Operations Manager Nike product launches on the Nike App and SNKRS Platform. Managing team, x-functional collaboration with Brand Marketing, Merchandising, Platform Experience, Logistics, and more. Drive process improvement and automation of non-value add manual tasks.

Managing the Social Media consumer services team for the EMEA region for all Nike social accounts including global English channels.

Responsible for the European Consumer Service for all things Nike+ (Product Support). Being the liaison between Nike and it's outsourced contact centre, develop and implement process improvements, handling high level escalations, ensuring global alignment by working closely with the global Digital Sports team, and much more.

Day to day support for outsourced call centre, being an advocate for the consumer. Providing business support to IT and Tech teams for process improvements and special development projects. Being an EU Administrator for RightNow, CRM tool. 40% of my daily time is dedicated to owning the consumer service for Nike + Digital Sports: Being the EU liaison between the Nike+ Digital Sport, Global Consumer Services and the outsourcer seeking out relevant information to bring back to the team. Ensuring agents have relevant information at hand. Maintaining close contact with WHQ to ensure global alignment.

Online Product Catalogue Coordinator for Nike Digital Commerce. maintaining the product catalogue for www.nikestore.com, www.nikeid.com and other Nike brand sites such as www.nikesportswear.com. Ensure correct pricing, own ad hoc changes in catalogue system, own seasonal product attribution and timely approval of product, own PCAT process for NIKEiD, marketing and storefront initiatives, do weekly checks on missing product info, work closely with buyers, planners, marketing, IT, global DC team and consumer service. Use IP, SAP and seasonal assortment to retrieve correct information. Work on IP error resolutions for NIKEiD, and much more.

Data entry and defective specialist for 3 months, moved to the UK department as of October 2007 as a Customer Claims Specialist for Field & Small Volume Accounts. Since February 2008 working as a Customer Claims Specialist for Key & Strategic Accounts. Manage and solve all post-delivery-related issues including claims, returns, invoice-related queries, and shipment-related queries. Responsible for credits, debits, customer relations, and more.

Marketing & promotions manager - responsibilities included organizing in-store events (release parties, signing sessions, etc), advertisement strategy, in-store POS and promotion material creation, floor space planning, relationship management with major- and indie labels, setup and rollout of membership/loyalty program, and more.

Legal Assistant - Responsibilities included creating and licensing/publishing contracts and proposing terms & conditions, processing licensing requests, and working with WHQ to ensure correct processing. Extracurricular activities: assisting the A&R department in scouting new talent.

Store Manager - Responsibilities included managing staff, stock management, sales, service attribution, buying, creating work schedules, financial processing, bookkeeping, employee training & onboarding, etc.