Sander J. Smiles, Med. Cig Cptg Email & Phone Number

Las Vegas, Nevada Area

Helping people discover the Southwest, have fun, make memories and complete their bucket list.

Greater Chicago Area

Growing the #1 franchise coaching brand in the United States and helping find franchisees who wish to help business owners make significant change in their personal and business lives. The Growth Coach Franchise was founded in Cincinnati in 2003 and is the only pure business and sales coaching franchise aimed at driving success while balancing the lives of business owners, managers, sales people, self-employed professionals and executives across a wide spectrum of businesses and industries.

Source, recruit, train, coach, and advise franchise business owners in a 14-state territory. Consult with new and existing franchise owners on site evaluation, sales/marketing, business operations, center management, HR, customer service, transfers, relocations, second stores, and closings. Identify areas requiring attention/improvement and develop corrective action plans. Conduct in-person and web-based workshops on franchise recruitment, franchise expansion, maximizing resale value, franchise law, team-building, sales, and more. Provide traditional coaching (on-site visits, phone consultations, structured programs) as well as distance learning initiatives (webinars). Recruitment:- Top Recruiter in the nation, 2009.- Top Recruiter in Central Region (20 states) for 5 years for recruiting 100+ new franchises.- Introduced behavioral-based interview process that resulted in better hires and lowered dropout rate in the training program by 10%.- Identified new lead generation methods and increased marketing to key groups that had historically produced the most successful franchisees, resulting in 10% growth nationwide.- Reduced franchise failure rates through competency identification and targeted hiring.Franchise Consulting:- Functioned as a trusted advisor to 200 franchise owners/managers in 13 states.- Helped 100+ new franchises to experience 30% growth in the Midwest Region.- Created marketing self-assessment tool for franchisees to monitor their marketing success and cultivate strong relationships with franchisees.- Provided feedback and coaching on franchisee P&L statements.- Advised franchisees in valuation efforts before selling their franchises; coached them throughout the franchise transfer process.- Developed and presented national program addressing franchise concerns/complaints regarding franchise valuation and resale process, reducing complaints by 75%.- Retained 85% of all new franchisee hires.

For the US government, recruited, tested, hired, and provided orientation to hundreds of TSA employees, from screeners to supervisors. Managed 5-6 people at 3 assessment centers. Trained and mentored recruiters on recruitment strategies, outreach, client relations, and best practices.Raised new hire retention rate to 60%, way above industry average, through development of a targeted screening and qualification process.

Organized program for 1500 IT employees to improve job performance, staff productivity, and career development. Consulted with internal business leaders to deliver customized training programs. Managed 2 employees. Recruited positions of all levels.- Conducted 1 to 3-day programs for 150 supervisors, team leaders, and managers.- Presented professional skill development programs to 500 employees.- Implemented self-assessments, performance analysis, and 360º feedback programs. - Developed succession planning processes.- Drove a 10% increase in employee retention.

Developed strategies for executives to improve staff productivity (5000 employees). Provided counsel on team-building, conflict management, and performance analysis and developed competency profiles for key leadership and professional positions.- Rolled out 360º feedback program to 1000 employees, with staff reporting a higher level of satisfaction at all levels.- Launched Master Coach Program to instill a “train-the-trainer” approach to learning throughout the company.

Earlier Career:Fel-Pro, Inc.: Organization Development ConsultantDeVry University: Curriculum Development Manager

Ms, Organizational Change/Development

Med, Educational Counseling/Psychology

Bs, Mechanical Engineering

Activities and Societies: Freshmen Orientation, TEP fraternity