● Supervised campus technical support staff managed day-to-day operations and projects from central information technology support services group.● Provided campus-wide problem resolution for a wide range of hardware such as: mainframe and desktop operating systems, computing hardware (i.e printers and peripheral equipment), and specialized/general use software applications.● Developed and implemented policies and procedures to address resource allocation, user training, and documentation.● Assisted with strategic planning and goals for the unit and created operation manuals.● Served as subject matter expert for the problem tracking system, that monitored and resolved computing, networking, and technology issues.● Analyzed security and user authorization privileges for administered computing systems.● Utilized the following systems: Microsoft System Center Configuration Manager (SSCM), Mobile Device Management (MDM) Mosyle, McAfee Management Suite and Spirion.

• Hired supervisors and team leads to manage two teams; managed 2 locations.• Ensured ongoing development and management of the servers, network, and system security.• Oversaw department budget and planning, and documentation of resource time tracking and network design.• Provided personnel and customer management support daily. • Presented plans for best technology solutions to meet strategic business requirements and on-time completion to Chief Technology Officer and the General Managers.• Created and maintained all IT documentation including but not limited to hardware and software inventories, network diagrams, and license management.• Served as a subject matter expert on technology issues and hardware/software upgrades.• Shared expertise and offered oversight of new technological solutions networks, software platforms and training.• Established and implemented network security policies, resource requirements and budget constraints for new and existing projects.

• Installed, operated, and performed unit maintenance on multi-functional/multiuser information processing systems, peripheral equipment, and auxiliary devices.• Performed Battlefield Information Services (BIS) consisting of printing services, publication management, files, form management, reproduction services, Freedom of Information Act (FOIA)/Privacy Act (PA), unit distribution/official mail, correspondence management, and classified document control.• Conducted troubleshooting of automation equipment and systems required for isolating malfunctions of specific hardware or software.• Installed, operated, and conducted preventive maintenance services and on (Communications Security) COMSEC devices. • Managed the life cycle of over 300 machines and successfully applied security patches to over 500 automation systems.