Experienced service line manager and project management professional with a broad history in a very turbulent and innovative industry (Telecommunication / ICT) in various roles (eg Support Engineer, System Integrator, Design- and Test Manager, Customer Project Manager, Service Delivery Line Manager) in various business environments (Services, Sales Support, Consulting, Support, Field Operations) both in local and international context.Enthusiastic personality, customer focused, result-oriented service line manager/project manager. Analytical and operational strong. Hands on attitude, team player who can easily work with managers and employees on all levels and environments (global/virtual/local/matrix). Proven leadership profile, as Line Manager as well as Program Manager of complex multi-vendor integration projects. Ability to get things done in an open, supportive and empowering culture, with people that enjoy multi disciplinair teamwork.Specific interest and inspired by high end human support robots to take on some of the more mundane work of looking after elderly and disabled people and those with conditions such as dementia. This would leave human carers free to focus on the more personal parts of the job. The robot could also do things human don't have time to do now, like keeping a constant check on whether someone is safe and well, while allowing them to keep their privacy.Skilled in Service Delivery Management, Systems Integration; Pre-sales support and Project Management.Graduated from Fontys Hogeschool Applied Physics / Business Economics & IT.

MAIN ACHIEVEMENTS/RESPONSIBILITIESService fulfillment responsible for end2end transmission and integrated radio rollout systems.Managing build related customer escalations and adapt ways of working derived from lessons learned.Implementing a multi-disciplinair Integration-desk team to serve as 1st line delivery support contact towards customers and motivated to walk the extra mile.Driving offshoring projects towards global service organization to meet delivery/financial targets from committed local business.Line manager of transmission- and integration design and engineers (25 FTE).

MAIN ACHIEVEMENTS/RESPONSIBILITIESProgram manager complex systems integration projects with third party vendors and customer tailed solutions.Pre-sales support as customer project manager for 5 years TCO based contracts, including hardware, software and services.Supportive interface manager towards key account operations director for all PMO related business and opportunities (e.g. resource forecasting, project intake, customer escalation handling, progress reporting).

MAIN ACHIEVEMENTS/RESPONSIBILITIESFull responsible for implementation analysis, test- and migration strategy design and end2end test execution (factory acceptance tests, customer specific tests, local acceptance tests) of test- and production telecom networks and applications.Organized and managed Quality Assurance and Factory Acceptance Test (FAT) within Product Units (Denmark, Italy) as part of customer's vendor selection process.

MAIN ACHIEVEMENTS/RESPONSIBILITIESPresented Ericsson Services portfolio and Systems Integration vision and strategy during several marketplace events for local enterprise customers.Business development partner for Business Line Services for Benelux.Leading Integration workshops for Benelux customers (based on V-model).

MAIN ACHIEVEMENTS/RESPONSIBILITIESImplementation of hosted telecom application platform at Ericsson premises for new business leads within the market unit Benelux. Consultancy assignment at customer premises to resolve interoperability issues between third party vendor systems.Leading inter-vision sessions (based on Socratic methodology) with colleagues.Line manager of solution integrator team (11 FTE).

MAIN ACHIEVEMENTS/RESPONSIBILITIESSupportive to business developers offering functional design- and consultancy services for enterprise networks, telephony systems, wide area networks, network managements systems, access networks (for ISP's).Solution Architect for Bluetooth/GSM integration design during feasibility study for enterprise customer in the UK.Line manager for Networking consulting group (9 FTE).

MAIN ACHIEVEMENTS/RESPONSIBILITIESDesign and roll-out of campus datanetworks at Ericsson premises in Europe.Migration of Ethernet shared IP networks to switched IP networks.Technical coordinator for local PBX telephony system upgrade projects.Teamleader of data- and voice specialists (10 FTE).

MAIN ACHIEVEMENTS/RESPONSIBILITIESCustomer Support engineer for Enterprise customers in The Netherlands.Datacom specialist (X25 protocol) for Enterprise datanetwork implementation projects.Trainer data product portfolio towards customers.Teamleader data product specialists.