Managing the installation, configuration and maintenance ofDynatrace software support tools for monitoring application software and data, assisting in the definition of alert thresholds. Working as a Retail SRE responsible for 100+ applications Monitoring and managing incidents and changes.Monitoring applications (Mnemonics) of production impactful server/apps and recycling servers (Apache & WebSphere) whennecessary due to performance degradation.Involvement in P1 issues and Root cause analysis(RCA), Takingcorrective actions to resolve issues, Troubleshooting anddocumenting problems along with RCA. Managing and handling alerts/events in BigPanda tool and address the issues on time as a Retail SRC.Monitoring and reprocessing batch jobs if required by analyzing theerrors and taking corrective actions. (Tools : Mainframe , UCC7, XPTR1A, BTSO)Performing application deployments, health checks, Validations, handling TEvents & Ctasks during changes. Creating SOPs and KB articles for the new issues and maintain inconfluence pages for future issues. Hands-on experience with Dynatrace , Mainframe , Informatica , Truesight, Bigpanda for application and batch monitoring purposes. Using CyberArk login to stop and start servers and access secure applications.

Managing the installation, configuration and maintenance ofDynatrace software support tools for monitoring application software and data, assisting in the definition of alert thresholds. Monitoring applications (Mnemonics) of production impactful server/apps and recycling servers (Apache & WebSphere) whennecessary due to performance degradation.Involvement in P1 issues and Root cause analysis(RCA), Takingcorrective actions to resolve issues, Troubleshooting anddocumenting problems along with RCA. Monitoring and reprocessing batch jobs if required by analyzing theerrors and taking corrective actions. (Tools : Mainframe , UCC7, XPTR1A, BTSO)Performing application deployments, health checks, Validations, handling TEvents & Ctasks during changes. Creating SOPs and KB articles for the new issues and maintain inconfluence pages for future issues. Hands-on experience with Dynatrace , Mainframe , Informatica , Truesight, Bigpanda for application and batch monitoring purposes. Using CyberArk login to stop and start servers and access secure applications.