Sandesh Gaikwad Email and Phone Number

• Implement procurement processes and manage third-party relationships to ensure efficient sourcing and supplier management.• Collaborate effectively with global stakeholders to align procurement activities with organizational objectives and maintain smooth operations.• Partner with the Supplier Risk Management (SRM) team to ensure compliance with Information Security and Data Protection standards, mitigating risks in alignment with SRM policies.• Efficiently manage time and resources across multiple projects and contract renewals, ensuring timelines are met with high attention to detail.• Oversee contract management within the Ariba system, ensuring efficient document control and compliance with procurement standards.• Lead contract renewals (primarily IT, with other categories as needed) in coordination with Legal, ensuring alignment on terms and adherence to corporate standards.• Negotiate vendor contract renewals and commercial terms to achieve cost savings and favorable terms while maintaining strategic supplier relationships.• Foster strong internal stakeholder relationships, ensuring alignment with overall Sourcing, Category Management, and Procurement strategies.• Collaborate with UK and US Procurement Category Managers to support category plans, consolidation projects, and strategic sourcing initiatives.

Overall responsibility for the performance of the Market team including:• Customer satisfaction – for the client and office• Team performance – including TAT, quality and productivity• Team development – ensuring the team has the right skills and visibility of progressionReporting to the Business Support Team Supervisor in Mumbai and responsible for the following: Office engagement:• Build relationships with the Office team, getting to know individuals, key clients and overall expectations• Act as the first point of contact for the office for escalations and problem resolution• Prepare and share appropriate reports including monthly performance dashboard, monthly servicer report and weekly overdue pended item reports People:• Provide coaching and support to the team to help ensure work is processed in a timely and accurate way• Hold an effective daily huddle covering all locations, ensuring that individuals are clear on their daily work & priority and any issues or changes are communicated • Have a development plan and work towards meeting the skill requirement for the role in the agreed timeframe• Provide Regional Service Manager or Regional Leader with appropriate input for 1on1s and performance conversations Process and technology:• Work Queue management and allocation across all locations • Query resolution and escalation management.• Act as the second pair of eyes (SPOE) for accounts on 100% QC• Identify and work towards process, service and technology improvement opportunities.Behaviors• Focus on team success - be easily approachable and provide the support your team needs • Act as a role model in all aspect of the job including: Customer focus, team work, coaching & development, metrics focus, timeliness, attendance & appearance • Show a vested interest in the organization & team demonstrating a positive attitude• Take appropriate steps to address issues avoiding negative behavior in front of the team

• Query resolving• Root cause analysis, • Quality Management and Analysis• Stakeholder Collaboration• Conducting Error review sessions with the team• Training on new project

• Tasks: Generating certificates, naming the request, renewals, Quality checks• Categorizing and allotting tasks• Generating letters sent to the group• Dealing with stakeholders in USA

Handling Operations for British Airways Operations for London Heathrow Airport (LHR). Seating Langhaul Flights, Rebooking Cancelled flights/transit Flights, North America suspect watchlist. Baggage Handling

Manage all operations according to required safety measures. Maintain record of everyday readings for all compressors and processing equipments and ensure optimal level of production. Monitor all plant production and processing equipment's.