Sandesh Maharaj Email and Phone Number

RESPONSIBILITIES:• Receive calls from clients requesting quotes and make calls to clients offering Short Term Insurance• Offer clients information regarding processes, procedures and compliance• Accurately capture the information that the client provides• Send telephonically agreed quote to the client, via Email• Finalize the application process by liaising with the client to obtain necessary to complete the application on the system on the clients behalf• Provide excellent customer service and assist the customer in an efficient manner• Resolve all client queries at first point of contact• Provide up to date information regarding the products offered• Capture data of all inbound and outbound calls

RESPONSIBILITIES:• Receive calls from clients requesting quotes and make calls to clients offering Long Term Insurance• Offer clients information regarding processes, procedures and compliance• Accurately capture the information that the client provides• Send telephonically agreed quote to the client, via Email• Finalize the application process by liaising with the client to obtain necessary to complete the application on the system on the clients behalf• Provide excellent customer service and assist the customer in an efficient manner• Resolve all client queries at first point of contact• Provide up to date information regarding the products offered• Capture data of all inbound and outbound calls

POSITION: Sales Agent (Absa idirect)(BB)PURPOSE OF THE JOBResponsible for processing applications via inbound and outbound calls, providing an end-to-end service and achieving agreed sales targets. Sell and promote short term insurance contracts to new clients.RESPONSIBILITIES• Receive calls from clients requesting quotes and make calls to clients offering Short Term Insurance• Offer clients information regarding processes, procedures and compliance• Accurately capture the information that the client provides• Send telephonically agreed quote to the client, via Email• Finalize the application process by liaising with the client to obtain necessary to complete the application on the system on the clients behalf• Provide excellent customer service and assist the customer in an efficient manner• Resolve all client queries at first point of contact• Provide up to date information regarding the products offered• Capture data of all inbound and outbound callsCOMPETENCIES• Relating and networking• Applying expertise and technology• Planning and organizing• Delivering results and meeting customer expectations• Following instructions and procedures• Coping with pressure and setbacksAchieving personal work goals and objectivesDURATION: March 2012 – April 2014

POSITION: Outbound Sales Consultant/ Second in charge to the team leader DUTIES: • Bring in sales to fuel business income• Take charge of the team and manage a group of 12 people in the absence of the team leader.• Complete all administration required by the business and coach the consultants of the team that are not performing at the required levels and who are not meeting required targets• Motivate consultants and team members to perform at their peak levels to excel in each and every area.Awards: Best New Sales Consultant DURATION: June 2011 – February 2012Reason for wanting to leave: My reason would be for wanting to be able achieve my goals and gain experience in my field of study within a banking institution

POSITION: Admin/Finance Clerk DUTIES: • Dealing with customer account queries and reconciling of accounts, • Making sure that payments by clients are made on time to ensure a sufficient cash flow in the business• Risk analysis and financial decision making – concentrating on the risks involved in a specific business venture or new project at hand and the costing involving it all.• Ensuring prompt delivery of monitoring reports to customers,• Managing of staff to promoting productivity and quality of reports to ensure customer satisfaction,• Dealing with customer complaints and queries.DURATION: November 2008 – January 2010 (1 Year and 2 Months)(PROMOTION)POSITION: Technical Manager/Project Manager DUTIES:• Managing new projects – Planning the project to obtain maximum client satisfaction efficiently and reducing costs to a minimum to capitalize on profit maximization• Managing new installations – Taking responsibility and delegating tasks to human resources• Managing the technicians on site – Ensuring everyone is performing at their best level PERIOD: February 2010 – March 2011Reason for leaving: My reason would be for wanting to be able to take my career to a higher level and gain experience in my field of study.