Sandesh Mohan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Bengaluru Area, India

Bengaluru Area, India

Rhythm of Business reporting framework for Digital Analytics team of a leading US telecom provider -Defined KPIs for measuring performance of digital platforms and developed Excel based reporting framework -Guided a team of analysts in developing a Tableau based report aggregation framework, which gave stakeholders a bird’s eye view on performance of digital universeCustomer Analytics for Marketing and Experience team of a leading US telecom provider -Generated actionable insights on customer drop-off from digital channels by creating customer cohorts and analyzing their engagement with digital channels -Leveraged Adobe Omniture and Big Data platforms to create an ‘intent identification framework’ which helped to pinpoint the objective of a digital use of the customer -Created a ‘single source of truth’ for studying customer engagement on digital and non-digital channels by unifying multiple data sourcesProduct Analytics for Digital Messaging team of a leading US telecom provider -Helped product managers refine ‘agent performance evaluation framework’ by analyzing the relation between customer care agent performance and customer satisfaction -Undertook multiple projects to measure the impact of introduction of new features, on messaging platforms

Bachelor Of Technology (B.Tech.), Civil Engineering, 73.6

Activities and Societies: Quiz Club

Kerala Board Of Higher Secondary Education, Higher Secondary (12Th Class), 93.25%

Indian Certificate Of Secondary Education, 10Th Class, 84.86%