US Mortgage_Pre Closing- Monitor daily workflow to ensure adherence to established polices and procedures.- Review Contract and input all information to Qualia application.- Share Welcome packages to Buyer/Seller.- Request for HOA/Water bills and Payoff from the Previous Lender.- Create training materials and conduct group trainings on new Projects.- Coordinate team activities and delegated tasks to ensure efficient completion.- Assist with recruitment process by interviewing potential candidates.- Conduct performance review to assess every individual's progress.- Provide coaching and feedback on employee performance.

US Mortgage_Closing- Managed and handled a team of Fifteen plus Closing agents.- Prepared and Delivered Initial and Final Closing Disclosures.- Reviewed Tax in NetrOnline and updated CD accordingly.- Verifed Closing documents and delivered the final package to attorney.- Identified improvement opportunities in workflow and suggested solutions.- Motivated and led team to success using recognition and team building activities.- Documened all one to one coaching sessions to identify and track improvement.- Addressed personal issues with guidance from reporting manager and HR team.

US Mortgage_Policy Production- Preparation of Title Insurance policy documents.- Reviewed Contract, commitment, HUD, Deed, Mortgage and Tax statements.-Internal Quality check and provided feedback to team members.- Monitored post closing desk and handled queries and escalations.- Active participation on all team meetings and shared MOM with team members.- Back up for team lead in his absence and whenever situation demands.