• Participating in day-to-day store operations.• Working as a team, responding quickly and effectively to customers enquiries and concerns, both in person and over the phone, providing advice on technology, stationary, furniture products, assisting in the print and copy department when required. • Responsible for the re-merchandising and replenishment of stationary, furniture and technology products.• Using planograms to utilize product display. • Managing stock and ‘click & collect’ orders through SAP software.• Performing gap and scan checks, adjusting the stock quality where required. • Operating the POS system; accurately handling cash, cheque’s, credit/debit and business account transactions as well as returns/exchanges and price matching.• Upselling of extra warranty on technology and furniture products. • Being vigilant at all times against theft, safety hazards and stock damage.

• Monitor telephone queues & answer calls within stated guidelines.• Record and update calls (via phone, email & web) accurately in the Enterprise Toolset.• Provide resolution over the phone or at the office through investigation and diagnosis, using remote system management tools.• Liaise with internal and external vendors to satisfy customer queries• Support for desktops, laptops, and associated peripherals on customer networks• Effectively and readily communicate issues and solutions to the customers• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.• Avoid service interruptions by performing system installations, updates, and maintenance procedures.• Provide support for Windows clients as needed with regards to VPN, network connectivity, hardware/software issues, etc.• Identified and investigated network issues, maintained, and upgraded hardware and software, and assisted in the server and hardware installation.• Currently working for a variety of clients, including Ausgrid, Australian Paper, Rheem Services, OneFortyOne, etc.