Commencing my career as a Support Technician, I diligently progressed through the ranks, attaining the role of Support Engineer before ultimately assuming the position of Head of Support at DogmaGroup within a commendable timeframe of four years.Relocating to the United States in 2022 marked a pivotal juncture in my career, as I transitioned into the role of Google Nest Senior Support Specialist in January 2023. This opportunity not only acquainted me with the nuances of U.S. working culture but also afforded me the chance to cultivate my customer handling expertise, foster teamwork, and refine my auditing skills.With a robust background spanning four years, I possess comprehensive proficiency in D365 Microsoft CRM, encompassing diverse functionalities such as Sales, Customer Service, Marketing, Omnichannel, PowerBI, Configuration, Customization, and Powerautomate. Notably, I've recently augmented my skill set to include the adept resolution of both hardware and software issues, in addition to enhancing my auditing capabilities to ensure operational excellence.My repertoire extends beyond technical competencies to encompass exceptional communication skills, adept problem-solving abilities, resilience in navigating challenges, proven leadership acumen, unwavering self-motivation, and adept client management prowess.